Quickstart: How to enable user engagement tracking for the email domain with Azure Communication Service resource
Configuring email engagement enables the insights on your customers' engagement with emails to help build customer relationships. Only the emails that are sent from Azure Communication Services verified Email Domains that are enabled for user engagement analysis will get the engagement tracking metrics.
Important
By enabling this feature, you are acknowledging that you are enabling open/click tracking and giving consent to collect your customers' email activity.
In this quick start, you'll learn about how to enable user engagement tracking for verified domain in Azure Communication Services.
Enable email engagement
- Go the overview page of the Email Communications Service resource that you created earlier.
- Click Provision Domains on the left navigation panel. You'll see list of provisioned domains.
- Click on the Custom Domain name that you would like to update.
- The navigation lands in Domain Overview page where you'll able to see User interaction tracking Off by default.
- The navigation lands in Domain Overview page where you'll able to see User interaction tracking Off by default.
- Click turn on to enable engagement tracking.
Your email domain is now ready to send emails with user engagement tracking. Please be aware that user engagement tracking is applicable to HTML content and will not function if you submit the payload in plaintext.
You can now subscribe to Email User Engagement operational logs - provides information related to 'open' and 'click' user engagement metrics for messages sent from the Email service.
Next steps
- Access logs for Email Communication Service.
The following documents may be interesting to you:
- Familiarize yourself with the Email client library
- Get started by connecting Email Communication Service with a Azure Communication Service resource
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