How to troubleshoot a VM

On rare occasions, you may have problems connecting with a VM in one of your labs. There are some troubleshooting steps you can take as a student to resolve connectivity issues and get back up and running quickly. You can avoid having to escalate the issue to your educator and wait for a solution.

Reset VMs

To reset one or more VMs, select them in the list, and then select Reset on the toolbar.

Screenshot of virtual machine pool.  Reset button is highlighted.

On the Reset virtual machine(s) dialog box, select Reset.

Screenshot of reset virtual machine confirmation dialog.

Redeploy VMs

In the April 2022 Update, redeploying VMs replaces the previous reset VM behavior. In the Lab Services web portal:, the command is named Troubleshoot and is available in the student's view of their VMs.

If you're facing difficulties accessing their VM, redeploying the VM may provide a resolution for the issue. Redeploying, unlike resetting, doesn't cause the data on the OS to be lost. When you redeploy a VM, Azure Lab Services will shut down the VM, move it to a new host, and restart it. You can think of it as a refresh of the underlying VM for your machine. You don’t need to re-register to the lab or perform any other action. Any data you saved in the OS disk (usually C: drive) of the VM will still be available after the redeploy operation. Anything saved on the temporary disk (usually D: drive) will be lost.

Screenshot of redeploy virtual machine menu option.

Next steps