Microsoft.Support supportTickets 2026-06-01

Bicep resource definition

The supportTickets resource type can be deployed with operations that target:

Tenant - See tenant deployment commands* Subscription - See subscription deployment commands

For a list of changed properties in each API version, see change log.

Resource format

To create a Microsoft.Support/supportTickets resource, add the following Bicep to your template.

resource symbolicname 'Microsoft.Support/supportTickets@2026-06-01' = {
  name: 'string'
  properties: {
    advancedDiagnosticConsent: 'string'
    communityForumPost: 'string'
    contactDetails: {
      additionalEmailAddresses: [
        'string'
      ]
      country: 'string'
      firstName: 'string'
      lastName: 'string'
      phoneNumber: 'string'
      preferredContactMethod: 'string'
      preferredSupportLanguage: 'string'
      preferredTimeZone: 'string'
      primaryEmailAddress: 'string'
    }
    description: 'string'
    directConnectEscalation: {
      allowedSeverities: [
        'string'
      ]
      azureEEStatus: 'string'
      reasonForEscalation: 'string'
    }
    enrollmentId: 'string'
    fileWorkspaceName: 'string'
    problemClassificationId: 'string'
    problemScopingQuestions: 'string'
    problemStartTime: 'string'
    quotaTicketDetails: {
      quotaChangeRequests: [
        {
          payload: 'string'
          region: 'string'
        }
      ]
      quotaChangeRequestSubType: 'string'
      quotaChangeRequestVersion: 'string'
    }
    require24X7Response: bool
    secondaryConsent: [
      {
        type: 'string'
        userConsent: 'string'
      }
    ]
    serviceId: 'string'
    serviceLevelAgreement: {}
    severity: 'string'
    supportEngineer: {}
    supportPlanId: 'string'
    supportTicketId: 'string'
    technicalTicketDetails: {
      resourceId: 'string'
    }
    title: 'string'
  }
}

Property Values

Microsoft.Support/supportTickets

Name	Description	Value
name	The resource name	string (required)
properties	Properties of the resource.	SupportTicketDetailsProperties (required)

ContactProfile

Name	Description	Value
additionalEmailAddresses	Additional email addresses listed will be copied on any correspondence about the support ticket.	string[]
country	Country/region of the user. This is the ISO 3166-1 alpha-3 code.	string (required)
firstName	First name.	string (required)
lastName	Last name.	string (required)
phoneNumber	Phone number. This is required if preferred contact method is phone. It is also required when submitting 'critical' or 'highestcriticalimpact' severity cases.	string
preferredContactMethod	Preferred contact method.	'email' 'phone' (required)
preferredSupportLanguage	Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.	string (required)
preferredTimeZone	Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.	string (required)
primaryEmailAddress	Primary email address.	string (required)

DirectConnectEscalation

Name	Description	Value
allowedSeverities	An array containing the allowed severities for direct connect escalation.	String array containing any of: 'critical' 'highestcriticalimpact' 'minimal' 'moderate'
azureEEStatus	Status of Direct Connect Escalation.	'EscalationAvailable' 'EscalationInitiated' 'EscalationProcessed' 'EscalationUnavailable' 'EscalationUnsupported'
reasonForEscalation	Reason for escalation / business impact.	string

QuotaChangeRequest

Name	Description	Value
payload	Payload of the quota increase request.	string
region	Region for which the quota increase request is being made.	string

QuotaTicketDetails

Name	Description	Value
quotaChangeRequests	This property is required for providing the region and new quota limits.	QuotaChangeRequest[]
quotaChangeRequestSubType	Required for certain quota types when there is a sub type, such as Batch, for which you are requesting a quota increase.	string
quotaChangeRequestVersion	Quota change request version.	string

SecondaryConsent

Name	Description	Value
type	The service name for which the secondary consent is being provided. The value needs to be retrieved from the Problem Classification API response.	string
userConsent	User consent value provided	'No' 'Yes'

ServiceLevelAgreement

Name	Description	Value

SupportEngineer

Name	Description	Value

SupportTicketDetailsProperties

Name	Description	Value
advancedDiagnosticConsent	Advanced diagnostic consent to be updated on the support ticket.	'No' 'Yes' (required)
communityForumPost	Contains a link to the post on the community forum.	string
contactDetails	Contact information of the user requesting to create a support ticket.	ContactProfile (required)
description	Detailed description of the question or issue.	string (required)
directConnectEscalation	Direct Connect Escalation details for a support ticket.	DirectConnectEscalation
enrollmentId	Enrollment Id associated with the support ticket.	string
fileWorkspaceName	File workspace name.	string
problemClassificationId	Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.	string (required)
problemScopingQuestions	Problem scoping questions associated with the support ticket.	string
problemStartTime	Time in UTC (ISO 8601 format) when the problem started.	string
quotaTicketDetails	Additional ticket details associated with a quota support ticket request.	QuotaTicketDetails
require24X7Response	Indicates if this requires a 24x7 response from Azure.	bool
secondaryConsent	This property indicates secondary consents for the support ticket	SecondaryConsent[]
serviceId	This is the resource Id of the Azure service resource associated with the support ticket.	string (required)
serviceLevelAgreement	Service Level Agreement information for this support ticket.	ServiceLevelAgreement
severity	A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.	'critical' 'highestcriticalimpact' 'minimal' 'moderate' (required)
supportEngineer	Information about the support engineer working on this support ticket.	SupportEngineer
supportPlanId	Support plan id associated with the support ticket.	string
supportTicketId	System generated support ticket Id that is unique.	string
technicalTicketDetails	Additional ticket details associated with a technical support ticket request.	TechnicalTicketDetails
title	Title of the support ticket.	string (required)

TechnicalTicketDetails

Name	Description	Value
resourceId	This is the resource Id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created.	string

ARM template resource definition

The supportTickets resource type can be deployed with operations that target:

Tenant - See tenant deployment commands* Subscription - See subscription deployment commands For a list of changed properties in each API version, see change log.

Usage Examples

Resource format

To create a Microsoft.Support/supportTickets resource, add the following JSON to your template.

{
  "type": "Microsoft.Support/supportTickets",
  "apiVersion": "2026-06-01",
  "name": "string",
  "properties": {
    "advancedDiagnosticConsent": "string",
    "communityForumPost": "string",
    "contactDetails": {
      "additionalEmailAddresses": [ "string" ],
      "country": "string",
      "firstName": "string",
      "lastName": "string",
      "phoneNumber": "string",
      "preferredContactMethod": "string",
      "preferredSupportLanguage": "string",
      "preferredTimeZone": "string",
      "primaryEmailAddress": "string"
    },
    "description": "string",
    "directConnectEscalation": {
      "allowedSeverities": [ "string" ],
      "azureEEStatus": "string",
      "reasonForEscalation": "string"
    },
    "enrollmentId": "string",
    "fileWorkspaceName": "string",
    "problemClassificationId": "string",
    "problemScopingQuestions": "string",
    "problemStartTime": "string",
    "quotaTicketDetails": {
      "quotaChangeRequests": [
        {
          "payload": "string",
          "region": "string"
        }
      ],
      "quotaChangeRequestSubType": "string",
      "quotaChangeRequestVersion": "string"
    },
    "require24X7Response": "bool",
    "secondaryConsent": [
      {
        "type": "string",
        "userConsent": "string"
      }
    ],
    "serviceId": "string",
    "serviceLevelAgreement": {
    },
    "severity": "string",
    "supportEngineer": {
    },
    "supportPlanId": "string",
    "supportTicketId": "string",
    "technicalTicketDetails": {
      "resourceId": "string"
    },
    "title": "string"
  }
}

Property Values

Microsoft.Support/supportTickets

Name	Description	Value
apiVersion	The api version	'2026-06-01'
name	The resource name	string (required)
properties	Properties of the resource.	SupportTicketDetailsProperties (required)
type	The resource type	'Microsoft.Support/supportTickets'

ContactProfile

Name	Description	Value
additionalEmailAddresses	Additional email addresses listed will be copied on any correspondence about the support ticket.	string[]
country	Country/region of the user. This is the ISO 3166-1 alpha-3 code.	string (required)
firstName	First name.	string (required)
lastName	Last name.	string (required)
phoneNumber	Phone number. This is required if preferred contact method is phone. It is also required when submitting 'critical' or 'highestcriticalimpact' severity cases.	string
preferredContactMethod	Preferred contact method.	'email' 'phone' (required)
preferredSupportLanguage	Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.	string (required)
preferredTimeZone	Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.	string (required)
primaryEmailAddress	Primary email address.	string (required)

DirectConnectEscalation

Name	Description	Value
allowedSeverities	An array containing the allowed severities for direct connect escalation.	String array containing any of: 'critical' 'highestcriticalimpact' 'minimal' 'moderate'
azureEEStatus	Status of Direct Connect Escalation.	'EscalationAvailable' 'EscalationInitiated' 'EscalationProcessed' 'EscalationUnavailable' 'EscalationUnsupported'
reasonForEscalation	Reason for escalation / business impact.	string

QuotaChangeRequest

Name	Description	Value
payload	Payload of the quota increase request.	string
region	Region for which the quota increase request is being made.	string

QuotaTicketDetails

Name	Description	Value
quotaChangeRequests	This property is required for providing the region and new quota limits.	QuotaChangeRequest[]
quotaChangeRequestSubType	Required for certain quota types when there is a sub type, such as Batch, for which you are requesting a quota increase.	string
quotaChangeRequestVersion	Quota change request version.	string

SecondaryConsent

Name	Description	Value
type	The service name for which the secondary consent is being provided. The value needs to be retrieved from the Problem Classification API response.	string
userConsent	User consent value provided	'No' 'Yes'

ServiceLevelAgreement

Name	Description	Value

SupportEngineer

Name	Description	Value

SupportTicketDetailsProperties

Name	Description	Value
advancedDiagnosticConsent	Advanced diagnostic consent to be updated on the support ticket.	'No' 'Yes' (required)
communityForumPost	Contains a link to the post on the community forum.	string
contactDetails	Contact information of the user requesting to create a support ticket.	ContactProfile (required)
description	Detailed description of the question or issue.	string (required)
directConnectEscalation	Direct Connect Escalation details for a support ticket.	DirectConnectEscalation
enrollmentId	Enrollment Id associated with the support ticket.	string
fileWorkspaceName	File workspace name.	string
problemClassificationId	Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.	string (required)
problemScopingQuestions	Problem scoping questions associated with the support ticket.	string
problemStartTime	Time in UTC (ISO 8601 format) when the problem started.	string
quotaTicketDetails	Additional ticket details associated with a quota support ticket request.	QuotaTicketDetails
require24X7Response	Indicates if this requires a 24x7 response from Azure.	bool
secondaryConsent	This property indicates secondary consents for the support ticket	SecondaryConsent[]
serviceId	This is the resource Id of the Azure service resource associated with the support ticket.	string (required)
serviceLevelAgreement	Service Level Agreement information for this support ticket.	ServiceLevelAgreement
severity	A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.	'critical' 'highestcriticalimpact' 'minimal' 'moderate' (required)
supportEngineer	Information about the support engineer working on this support ticket.	SupportEngineer
supportPlanId	Support plan id associated with the support ticket.	string
supportTicketId	System generated support ticket Id that is unique.	string
technicalTicketDetails	Additional ticket details associated with a technical support ticket request.	TechnicalTicketDetails
title	Title of the support ticket.	string (required)

TechnicalTicketDetails

Name	Description	Value
resourceId	This is the resource Id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created.	string

Terraform (AzAPI provider) resource definition

The supportTickets resource type can be deployed with operations that target:

Tenant* Subscription For a list of changed properties in each API version, see change log.

Resource format

To create a Microsoft.Support/supportTickets resource, add the following Terraform to your template.

resource "azapi_resource" "symbolicname" {
  type = "Microsoft.Support/supportTickets@2026-06-01"
  name = "string"
  parent_id = "string"
  body = {
    properties = {
      advancedDiagnosticConsent = "string"
      communityForumPost = "string"
      contactDetails = {
        additionalEmailAddresses = [
          "string"
        ]
        country = "string"
        firstName = "string"
        lastName = "string"
        phoneNumber = "string"
        preferredContactMethod = "string"
        preferredSupportLanguage = "string"
        preferredTimeZone = "string"
        primaryEmailAddress = "string"
      }
      description = "string"
      directConnectEscalation = {
        allowedSeverities = [
          "string"
        ]
        azureEEStatus = "string"
        reasonForEscalation = "string"
      }
      enrollmentId = "string"
      fileWorkspaceName = "string"
      problemClassificationId = "string"
      problemScopingQuestions = "string"
      problemStartTime = "string"
      quotaTicketDetails = {
        quotaChangeRequests = [
          {
            payload = "string"
            region = "string"
          }
        ]
        quotaChangeRequestSubType = "string"
        quotaChangeRequestVersion = "string"
      }
      require24X7Response = bool
      secondaryConsent = [
        {
          type = "string"
          userConsent = "string"
        }
      ]
      serviceId = "string"
      serviceLevelAgreement = {
      }
      severity = "string"
      supportEngineer = {
      }
      supportPlanId = "string"
      supportTicketId = "string"
      technicalTicketDetails = {
        resourceId = "string"
      }
      title = "string"
    }
  }
}

Property Values

Microsoft.Support/supportTickets

Name	Description	Value
name	The resource name	string (required)
properties	Properties of the resource.	SupportTicketDetailsProperties (required)
type	The resource type	"Microsoft.Support/supportTickets@2026-06-01"

ContactProfile

Name	Description	Value
additionalEmailAddresses	Additional email addresses listed will be copied on any correspondence about the support ticket.	string[]
country	Country/region of the user. This is the ISO 3166-1 alpha-3 code.	string (required)
firstName	First name.	string (required)
lastName	Last name.	string (required)
phoneNumber	Phone number. This is required if preferred contact method is phone. It is also required when submitting 'critical' or 'highestcriticalimpact' severity cases.	string
preferredContactMethod	Preferred contact method.	'email' 'phone' (required)
preferredSupportLanguage	Preferred language of support from Azure. Support languages vary based on the severity you choose for your support ticket. Learn more at Azure Severity and responsiveness. Use the standard language-country code. Valid values are 'en-us' for English, 'zh-hans' for Chinese, 'es-es' for Spanish, 'fr-fr' for French, 'ja-jp' for Japanese, 'ko-kr' for Korean, 'ru-ru' for Russian, 'pt-br' for Portuguese, 'it-it' for Italian, 'zh-tw' for Chinese and 'de-de' for German.	string (required)
preferredTimeZone	Time zone of the user. This is the name of the time zone from Microsoft Time Zone Index Values.	string (required)
primaryEmailAddress	Primary email address.	string (required)

DirectConnectEscalation

Name	Description	Value
allowedSeverities	An array containing the allowed severities for direct connect escalation.	String array containing any of: 'critical' 'highestcriticalimpact' 'minimal' 'moderate'
azureEEStatus	Status of Direct Connect Escalation.	'EscalationAvailable' 'EscalationInitiated' 'EscalationProcessed' 'EscalationUnavailable' 'EscalationUnsupported'
reasonForEscalation	Reason for escalation / business impact.	string

QuotaChangeRequest

Name	Description	Value
payload	Payload of the quota increase request.	string
region	Region for which the quota increase request is being made.	string

QuotaTicketDetails

Name	Description	Value
quotaChangeRequests	This property is required for providing the region and new quota limits.	QuotaChangeRequest[]
quotaChangeRequestSubType	Required for certain quota types when there is a sub type, such as Batch, for which you are requesting a quota increase.	string
quotaChangeRequestVersion	Quota change request version.	string

SecondaryConsent

Name	Description	Value
type	The service name for which the secondary consent is being provided. The value needs to be retrieved from the Problem Classification API response.	string
userConsent	User consent value provided	'No' 'Yes'

ServiceLevelAgreement

Name	Description	Value

SupportEngineer

Name	Description	Value

SupportTicketDetailsProperties

Name	Description	Value
advancedDiagnosticConsent	Advanced diagnostic consent to be updated on the support ticket.	'No' 'Yes' (required)
communityForumPost	Contains a link to the post on the community forum.	string
contactDetails	Contact information of the user requesting to create a support ticket.	ContactProfile (required)
description	Detailed description of the question or issue.	string (required)
directConnectEscalation	Direct Connect Escalation details for a support ticket.	DirectConnectEscalation
enrollmentId	Enrollment Id associated with the support ticket.	string
fileWorkspaceName	File workspace name.	string
problemClassificationId	Each Azure service has its own set of issue categories, also known as problem classification. This parameter is the unique Id for the type of problem you are experiencing.	string (required)
problemScopingQuestions	Problem scoping questions associated with the support ticket.	string
problemStartTime	Time in UTC (ISO 8601 format) when the problem started.	string
quotaTicketDetails	Additional ticket details associated with a quota support ticket request.	QuotaTicketDetails
require24X7Response	Indicates if this requires a 24x7 response from Azure.	bool
secondaryConsent	This property indicates secondary consents for the support ticket	SecondaryConsent[]
serviceId	This is the resource Id of the Azure service resource associated with the support ticket.	string (required)
serviceLevelAgreement	Service Level Agreement information for this support ticket.	ServiceLevelAgreement
severity	A value that indicates the urgency of the case, which in turn determines the response time according to the service level agreement of the technical support plan you have with Azure. Note: 'Highest critical impact', also known as the 'Emergency - Severe impact' level in the Azure portal is reserved only for our Premium customers.	'critical' 'highestcriticalimpact' 'minimal' 'moderate' (required)
supportEngineer	Information about the support engineer working on this support ticket.	SupportEngineer
supportPlanId	Support plan id associated with the support ticket.	string
supportTicketId	System generated support ticket Id that is unique.	string
technicalTicketDetails	Additional ticket details associated with a technical support ticket request.	TechnicalTicketDetails
title	Title of the support ticket.	string (required)

TechnicalTicketDetails

Name	Description	Value
resourceId	This is the resource Id of the Azure service resource (For example: A virtual machine resource or an HDInsight resource) for which the support ticket is created.	string

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Last updated on 2026-06-29

Microsoft.Support supportTickets 2026-06-01

Bicep resource definition

Resource format

Property Values

Microsoft.Support/supportTickets

ContactProfile

DirectConnectEscalation

QuotaChangeRequest

QuotaTicketDetails

SecondaryConsent

ServiceLevelAgreement

SupportEngineer

SupportTicketDetailsProperties

TechnicalTicketDetails

ARM template resource definition

Usage Examples

Resource format

Property Values

Microsoft.Support/supportTickets

ContactProfile

DirectConnectEscalation

QuotaChangeRequest

QuotaTicketDetails

SecondaryConsent

ServiceLevelAgreement

SupportEngineer

SupportTicketDetailsProperties

TechnicalTicketDetails

Terraform (AzAPI provider) resource definition

Resource format

Property Values

Microsoft.Support/supportTickets

ContactProfile

DirectConnectEscalation

QuotaChangeRequest

QuotaTicketDetails

SecondaryConsent

ServiceLevelAgreement

SupportEngineer

SupportTicketDetailsProperties

TechnicalTicketDetails

Feedback

Additional resources