What’s new and planned for Dynamics 365 for Field Service


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

This topic lists features that are planned to release between April and September 2019. Previews for some features will start in February 2019.

These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

When a month is used in the Date column, the feature will be delivered sometime within that month. The delivery date can be any day within that month, not just on the first day of the month.

For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide.

Feature Release type Date
Embedded IoT
Embedded IoT visualizations Public Preview July 31, 2019
Device commands General Availability June 30, 2019
Connected Field Service solution in Field Service 7.5 release General Availability May 31, 2019
Support for greater than 1 resource capacity General Availability September 2019
Support for "Matches Resource Role" constraints General Availability September 2019
Support for "Must Choose Resource" constraints General Availability September 2019
Optimization objective for as soon as possible (ASAP) General Availability September 2019
Technician productivity
Embedded IoT General Availability May 31, 2019
Service delivery
Enhanced multi-resource work order management General Availability September 2019