Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Certification details


The Arabic version of this exam retired on February 28, 2023.

If you're a functional consultant responsible for configuring and implementing Dynamics 365 Field Service solutions for customers, you're a good fit for this certification, which can highlight your skills and help advance your career. A Dynamics 365 Field Service functional consultant is responsible for implementing solutions that manage and optimize resources that complete the field service life cycle. As a functional consultant, you know how to work with project managers, developers, and solution architects. You should have a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

If you need more experience before you try to earn this certification, here are some suggestions:


The English language version of this certification will be updated on March 23, 2023. Review the study guide linked on the Exam MB-240 page for details about upcoming changes.

Earn the certification


Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Skills measured

  • This list contains the skills measured on the exam required for this certification. For more detailed information, visit the exam details page and review the study guide.
  • Configure field service applications
  • Manage work orders
  • Schedule and dispatch work orders
  • Manage the Dynamics 365 Field Service mobile app
  • Manage inventory and purchasing
  • Managed Connected Field Service and customer assets
  • Implement Microsoft Power Platform
  • Manage customer experiences

Job role: Functional Consultant

Required exams: MB-240

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Two ways to prepare

Items in this collection

    Learning paths or modules are not yet available for this certification

Certification exams

  • MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

    Languages: en ja de fr es pt-br it zh-cn

    Retirement date:

    This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage the Dynamics 365 Field Service mobile app; manage inventory and purchasing; and managed Connected Field Service and customer assets; implement Microsoft Power Platform; and manage customer experiences.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Dynamics 365 Field Service Functional Consultant

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.