Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.

The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:

• Understand the core capabilities across the Dynamic 365 customer engagement apps
• Validate your Dynamics 365 skills
• Highlight your understanding of business operations and customer engagement
• Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level

It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.

To ensure you are prepared for the exam, we recommend:

• Fully understanding the skills measured.
• Studying the relevant self-paced content on Microsoft Learn or signing up for an instructor-led training event.
• Taking the practice exam to validate your knowledge and understanding of the exam experience.
• Shadowing a person on your team who works with Dynamics 365 customer engagement apps.

What's Next?

Register for your exam! After you pass the exam and earn your certification, celebrate your certification badge and skills on social platforms such as LinkedIn. To find out more, visit: use and share certification badges.

Depending on your goals, you may choose to go deep with advanced role-based certifications or take other fundamentals certifications once you earn this certification. The Dynamics 365 certification and training guide can help you identify the right certifications for you.