Certification support

About certification support

We’re here to help. We offer support through our comprehensive and detailed website and our moderated forums.

Contact support

Area of support How to contact us
Microsoft Certification exams and Microsoft Certifications Your question may already be answered on one of these pages:
- Certification process overview
- Introduction and FAQs for online proctored exams
- Manage your certification profile

If you would like to report an issue with any of the following, use the support channel noted:
- Microsoft certification exam scheduling, registration, NS delivery (including online proctored exams through OnVUE), contact the certification support forum.
- Microsoft certification renewal process, delivery, and certification expiration, etc., contact the certification support forum.
- Technical issue or error with a Microsoft certification exam or assessment renewal question, complete the question challenge form.
- Technical issue with a Microsoft Practice Assessment delivered on Microsoft Learn, complete this form.

Update your legal name:
Visit: How to change the name on your Microsoft Certification profile.

If you rely on assistive technology or require testing accommodations due to a disability, please visit: Request accommodations.

Take an exam in a non-native language:
If the exam is not available in your native language, you can request an additional 30 minutes to complete it. Visit: English as a Second Language form.

All other support questions:
Get help through our moderated certification support forums following the steps below.
Microsoft Certified Trainer (MCT) program Your question may already be answered on our page about the Microsoft Certified Trainer program.

All other support questions:
Contact us through our moderated support forum for Microsoft Certified Trainers.

How to post a support request in the forums

  1. In the main navigation menu across the top of the page, click “Ask a question.” You will need to sign in with your Microsoft account.
  2. You’ll create a display name, and then be offered the template to ask a question.
  3. Be specific in the subject of your question. You should avoid including any personal information as your post will be publicly visible.
  4. A forum moderator will reply within 24 business hours.