Certification support
About certification support
We’re here to help. We offer support through our comprehensive and detailed website and our moderated forums.
Contact support
| Area of support | How to contact us |
|---|---|
| Microsoft Certification exams and Microsoft Certifications | Your question may already be answered on one of these pages: - Certification process overview - Introduction and FAQs for online proctored exams - Manage your certification profile If you would like to report an issue with any of the following, use the support channel noted: - Microsoft certification exam scheduling, registration, NS delivery (including online proctored exams through OnVUE), contact the certification support forum. - Microsoft certification renewal process, delivery, and certification expiration, etc., contact the certification support forum. - Technical issue or error with a Microsoft certification exam or assessment renewal question, complete the question challenge form. - Technical issue with a Microsoft Practice Assessment delivered on Microsoft Learn, complete this form. Update your legal name: Visit: How to change the name on your Microsoft Certification profile. Accommodations: If you rely on assistive technology or require testing accommodations due to a disability, please visit: Request accommodations. Take an exam in a non-native language: If the exam is not available in your native language, you can request an additional 30 minutes to complete it. Visit: English as a Second Language form. All other support questions: Get help through our moderated certification support forums following the steps below. |
| Microsoft Certified Trainer (MCT) program | Your question may already be answered on our page about the Microsoft Certified Trainer program. All other support questions: Contact us through our moderated support forum for Microsoft Certified Trainers. |
How to post a support request in the forums
- In the main navigation menu across the top of the page, click “Ask a question.” You will need to sign in with your Microsoft account.
- You’ll create a display name, and then be offered the template to ask a question.
- Be specific in the subject of your question. You should avoid including any personal information as your post will be publicly visible.
- A forum moderator will reply within 24 business hours.