Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Demonstrate how to configure a Microsoft Dynamics 365 for Field Service implementation to maximize tools and features available while managing a mobile work force.

At a glance

Jump to


As a candidate for this certification, you’re a Microsoft Dynamics 365 Field Service functional consultant. You’re responsible for implementing solutions that:

  • Schedule resources to meet customer requirements.
  • Optimize resources by matching skills, locations, and availability.
  • Equip frontline workers with the information and tools to deliver great service.
  • Build a service history of customer assets.

You’re responsible for:

  • Configuring the default administration areas of the Field Service application.
  • Configuring resources and scheduling.
  • Configuring service agreements and booking setups.
  • Managing work orders, incident types, and booking setups.
  • Managing customer assets.
  • Deploying and configuring the Field Service mobile app.
  • Tailoring Field Service based on customer requirements.

As a candidate, you should have a basic understanding of field service principles and the role the Field Service app plays in relationship to the Dynamics 365 suite of applications, including integration of:

  • Microsoft Power Platform
  • Dynamics 365 Customer Service
  • Microsoft 365 apps
  • Microsoft Teams
  • Dynamics 365 Remote Assist
  • Dynamics 365 Guides
  • Microsoft Azure IoT

You should understand:

  • Industry terminology
  • Field service processes
  • Work order lifecycle
  • Best practices

Skills measured

  • Configure field service applications
  • Manage work orders
  • Schedule and dispatch work orders
  • Manage the Field Service mobile app
  • Manage inventory and purchasing by using the built-in inventory management system
  • Manage Connected Field Service and customer assets
  • Implement Microsoft Power Platform

Prepare for the exam

Practice for the exam

Exam Sandbox

Experience demo

Experience the look and feel of the exam before taking it. You'll be able to interact with different question types in the same user interface you'll use during the exam.

Take the exam

You will have 100 minutes to complete this assessment.

Exam policy

This exam will be proctored, and is not open book. You may have interactive components to complete as part of this exam. To learn more about exam duration and experience, visit: Exam duration and exam experience.

If you fail a certification exam, don’t worry. You can retake it 24 hours after the first attempt. For subsequent retakes, the amount of time varies. For full details, visit: Exam retake policy.

Need accommodations?

We offer a variety of accommodations to support you.

Learn More

This exam is offered in the following languages:

English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified)

Schedule through Pearson Vue

Schedule exam


Price based on the country or region in which the exam is proctored.

Renew your certification

Do you know that Microsoft role-based and specialty certifications expire unless they are renewed? Learn the latest updates to the technology for your job role and renew your certification at no cost by passing an online assessment on Microsoft Learn.

Learn more about renewing

Certification resources

Exam MB-240 study guide

Focus your studies as you prepare for the exam. Review the study guide to learn about the topics the exam covers, updates, and additional resources.

Certification poster

Check out an overview of fundamentals, role-based, and specialty certifications.

Exam Replay

Boost your odds of success with this great offer.

Support for credentials

Get help through Microsoft Credentials support forums. A forum moderator will respond in one business day, Monday–Friday.

Choose your Microsoft Credential

Microsoft Applied Skills or Microsoft Certifications? Choose the path that fits your career goals, desired skillset, and schedule.