Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including:

• Marketing capabilities
• The automation of the sales, service, and support lifecycles

The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:

• Understand the core capabilities across the Dynamic 365 customer engagement apps.
• Validate your Dynamics 365 skills.
• Highlight your understanding of business operations and customer engagement.
• Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level.

It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.

To prepare for the exam, we recommend that you:

• Fully understand the skills measured.
• Study the relevant self-paced content on Microsoft Learn or sign up for an instructor-led training event.
• Take the free Practice Assessment to validate your knowledge.
• Shadow a person on your team who works with Dynamics 365 customer engagement apps.

What's next?

Register for your exam! After you pass the exam and earn your certification, celebrate your certification badge and skills on social platforms such as LinkedIn. To find out more, visit Use and share certification badges.

Depending on your goals, you may choose to go deep with advanced role-based certifications or take other fundamentals certifications once you earn this certification. The Dynamics 365 certification and training guide can help you identify the right certifications for you.