Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Certification details

Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including:

  • Marketing capabilities
  • The automation of the sales, service, and support lifecycles

The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:

  • Understand the core capabilities across the Dynamic 365 customer engagement apps.
  • Validate your Dynamics 365 skills.
  • Highlight your understanding of business operations and customer engagement.
  • Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level.

It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.

To prepare for the exam, we recommend that you:

What's next?

Register for your exam! After you pass the exam and earn your certification, celebrate your certification badge and skills on social platforms such as LinkedIn. To find out more, visit Use and share certification badges.

Depending on your goals, you may choose to go deep with advanced role-based certifications or take other fundamentals certifications once you earn this certification. The Dynamics 365 certification and training guide can help you identify the right certifications for you.



The English language version of this certification was updated on December 27, 2023. Review the study guide linked on the Exam MB-910 page for details about recent changes.

Take one exam

Earn the certification


Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Skills measured

  • Describe Dynamics 365 Customer Insights
  • Describe Dynamics 365 Sales
  • Describe Dynamics 365 Customer Service
  • Describe Dynamics 365 Field Service
  • Explore the core capabilities of customer engagement apps in Dynamics 365

Job role: Business Owner, Business User, Functional Consultant, Student

Required exams: MB-910

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Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.