Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of:

  • Microsoft Dynamics 365 Customer Insights - Journeys
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service

As a candidate for this exam, it will be helpful for you to have a basic understanding of:

  • Business processes
  • Computer skills

You may be eligible for ACE college credit if you pass this certification exam. See ACE college credit for certification exams for details.


The English language version of this exam will be updated on March 26, 2024. Review the study guide linked in the “Tip” box for details on upcoming changes. If a localized version of this exam is available, it will be updated approximately eight weeks after this date. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of this exam are not updated on this schedule.

Passing score: 700. Learn more about exam scores.


Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Related exams: none

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  • MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

    Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German

    Retirement date: none

    This exam measures your ability to describe the following: Dynamics 365 Customer Insights; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; and explore the core capabilities of customer engagement apps in Dynamics 365.

    Price based on the country or region in which the exam is proctored.

    Take a free practice assessment

    Test your skills with practice questions to help you prepare for the exam. Learn more about practice assessments.

Skills measured

  • The English language version of this exam was updated on December 27, 2023. Review the study guide linked in the preceding “Tip” box for details about the skills measured and latest changes.
  • Describe Dynamics 365 Customer Insights (15–20%)
  • Describe Dynamics 365 Sales (15–20%)
  • Describe Dynamics 365 Customer Service (20–25%)
  • Describe Dynamics 365 Field Service (15–20%)
  • Explore the core capabilities of customer engagement apps in Dynamics 365 (20–25%)

Two ways to prepare

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There may be certifications and prerequisites related to "Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)"

  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)

    If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.