Exams

Exam MS-220: Troubleshooting Microsoft Exchange Online

Warning

This exam retired on July 31, 2023.

Candidates for this exam identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.

Candidates work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Exchange Online environments.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Related exams: none

Go to Learn Profile

Schedule exam

  • MS-220: Troubleshooting Microsoft Exchange Online

    Languages: English

    Retirement date: **

    This exam measures your ability to troubleshoot the following: mail flow issues; compliance and retention issues; mail client issues; Exchange Online configuration issues; and hybrid and migration issues.

    Price based on the country or region in which the exam is proctored.

    We strongly recommend that you register for an exam with a personal MSA account. If you register with an organizational (work/school) AAD account, your exam records will be lost if you leave your organization and they will be unrecoverable.
    for Troubleshooting Microsoft Exchange Online

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • Troubleshoot mail flow issues (20–25%)
  • Troubleshoot compliance and retention issues (25–30%)
  • Troubleshoot mail client issues (20–25%)
  • Troubleshoot Exchange Online configuration issues (15–20%)
  • Troubleshoot hybrid and migration issues (10–15%)

Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

There may be certifications and prerequisites related to "Exam MS-220: Troubleshooting Microsoft Exchange Online"

Exam resources

Certification poster

Check out an overview of fundamentals, role-based and specialty certifications.

Exam Replay

Boost your odds of success with this great offer.

Support for certification exams

Get help through Microsoft Certification support forums. A forum moderator will respond in one business day, Monday-Friday.

Your certifications

Review and manage your scheduled appointments, certificates, and transcripts.

* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.