This exam retired on July 31, 2023.
Candidates for this exam identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.
Candidates work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Exchange Online environments.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Related exams: noneGo to Learn Profile
- Troubleshoot mail flow issues (20–25%)
- Troubleshoot compliance and retention issues (25–30%)
- Troubleshoot mail client issues (20–25%)
- Troubleshoot Exchange Online configuration issues (15–20%)
- Troubleshoot hybrid and migration issues (10–15%)
Two ways to prepare
Microsoft Exchange Online support engineers identify, troubleshoot, and resolve issues with Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.
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