Exam MS-721: Collaboration Communications Systems Engineer

Candidates for this exam are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.

Collaboration communications systems engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard. They deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration communications systems engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.


Passing score: 700. Learn more about exam scores.


Part of the requirements for: Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Related exams: none

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  • MS-721: Collaboration Communications Systems Engineer

    Languages: English

    Retirement date: none

    This exam measures your ability to accomplish the following technical tasks: plan and design collaboration communications systems; configure and manage Teams meetings and events; configure and manage Teams Phone; and configure and manage Teams Rooms and devices.

    Price based on the country or region in which the exam is proctored.

    for Collaboration Communications Systems Engineer

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • Review the study guide linked in the preceding “Tip” box for more details about the skills measured on this exam.
  • Plan and design collaboration communications systems (30–35%)
  • Configure and manage Teams meetings and events (10–15%)
  • Configure and manage Teams Phone (35–40%)
  • Configure and manage Teams Rooms and devices (15–20%)

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.