Exams

Exam MS-740: Troubleshooting Microsoft Teams

Warning

This exam retired on July 31, 2023.

Candidates for this exam are support engineers who use advanced troubleshooting methods to support Microsoft Teams environments, analyze telemetry and log data, troubleshoot deployments, and tune performance. Candidates are expected to review logs and other data, infer the root cause of an issue, and provide a fix.

Candidates should have significant experience troubleshooting unified communications solutions with hands-on expertise specific to troubleshooting Microsoft Teams. In addition, candidates should have knowledge of basic networking, Microsoft Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security and compliance information, debugging, performance tuning, and monitoring.

Part of the requirements for: Microsoft 365 Certified: Teams Support Engineer Specialty

Related exams: none

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  • MS-740: Troubleshooting Microsoft Teams

    Languages: English, Chinese (Simplified), Chinese (Traditional), German, Spanish, French, Italian, Japanese, Korean, Portuguese (Brazil)

    Retirement date: **

    This exam measures your ability to troubleshoot the following technical tasks: Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.

    Price based on the country or region in which the exam is proctored.

    We strongly recommend that you register for an exam with a personal MSA account. If you register with an organizational (work/school) AAD account, your exam records will be lost if you leave your organization and they will be unrecoverable.
    for Troubleshooting Microsoft Teams

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Skills measured

  • Troubleshoot Microsoft Teams voice issues (20–25%)
  • Troubleshoot issues with Microsoft Teams meetings and live events (20–25%)
  • Troubleshoot federation issues (5–10%)
  • Troubleshoot issues signing into Microsoft Teams (10–15%)
  • Troubleshoot teams and channels (10–15%)
  • Troubleshoot issues with files (15–20%)

Two ways to prepare

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.