Certifications FAQ & Help

Find help and technical support for training and certifications within the topics below.

Earn a certification

Overview

• Certification process overview
• Register and schedule an exam
• Prepare for an exam
• Practice Assessments
• Exam duration and exam experience
• Exam scoring and score reports

Online proctored exams

Overview

• Introduction
• About online exams with Pearson VUE
• Frequently asked questions (FAQs) about online proctored exams

Renew a certification

How-To Guide

• Certification renewal process overview
• Frequently asked questions (FAQs) about renewals

Exam accommodations

How-To Guide

• Request accommodations
• Available accommodations and documentation requirements
• Frequently asked questions (FAQs) about exam accommodations

Manage certifications in the Learn profile

How-To Guide

• View, use, and share certificates and badges
• View and share your transcript

Retirement information

Reference

• Certification retirement
• Exam retirement
• Course retirement

Program information

Reference

• Beta exams
• Exam development
• Microsoft Certified Trainer
• Volume licensing

Certification for students

How-To Guide

• Student discounts
• Student Training and Certification
• College credit for certification exams

Policies and agreements

Reference

• Certification expiration policy
• Item challenge process
• Exam security policy
• Exam retake policy
• Exam reschedule and cancellation policy
• Microsoft Credentials Program Agreement
• Microsoft Certifications Exams – Candidate Agreement
• Microsoft Certification Renewal Assessment Agreement

Training and certification news

What's new

• Social media and Blog
• Training and certification in media
• Moving from Learning to MSFT Learn

Certification help and Troubleshooting guides

How-To Guide

• Certification support
• Frequently asked questions
• Microsoft Official Courseware (MOC) support
• Vouchers and redeeming discounts

Microsoft Learning Partners

Training

• Find a Learning Partner
• Value of Learning Partners