Microsoft 365 Certified: Teams Voice Engineer Expert

Certification details


This certification and the renewal assessment are retired. Learn more.

If you’re a telecommunications professional that knows how to plan, design, configure, maintain, and troubleshoot an integrated communications solution using Microsoft Teams, this expert certification can help you move your career forward.

This certification covers Microsoft Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Microsoft Teams devices, audio/video conferencing, and voice migration.

Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.

To earn the Microsoft 365 Certified: Teams Voice Engineer Expert certification, candidates must also earn the Microsoft 365 Certified: Teams Administrator Associate certification.


On May 31, 2023, this certification was replaced by Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. Both names will appear on your transcript. Read the blog post.

Complete one prerequisite

Take one exam


Microsoft Teams Voice Engineer

Earn the certification


Microsoft 365 Certified: Teams Voice Engineer Expert

Skills measured

  • Plan and configure Microsoft Teams Phone
  • Optimize network performance
  • Plan and configure Direct Routing
  • Configure and manage Microsoft Teams Phone for voice users
  • Plan and configure Microsoft Teams clients and devices
  • Monitor and troubleshoot Microsoft Teams Phone

Job role: Administrator

Prerequisites: 1 certification

Required exams: MS-720

Go to Learn Profile

Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

Certification prerequisites

To become a Microsoft 365 Certified: Teams Voice Engineer Expert, you must earn the Microsoft 365 Certified: Teams Administrator Associate certification.

Certification exams

  • MS-720: Microsoft Teams Voice Engineer

    Languages: de en es fr it ja pt-br zh-cn zh-tw ko

    Retirement date: **

    This exam measures your ability to accomplish the following technical tasks: plan and configure Microsoft Teams Phone; optimize network performance; plan and configure Direct Routing; configure and manage Microsoft Teams Phone for voice users; plan and configure Microsoft Teams clients and devices; and monitor and troubleshoot Microsoft Teams Phone.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Teams Voice Engineer

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.