This exam retired on June 30, 2023. A replacement exam, Exam MS-721: Collaboration Communications Systems Engineer, is available.
Candidates for this exam are Microsoft Teams voice engineers that plan, design, configure, maintain, and troubleshoot integrated communications solutions at an organization. They must be able to translate business requirements into technical architecture and designs for communication solutions.
Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. Candidates also manage devices certified for Microsoft Teams, audio/video conferencing, and voice migration.
Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. They also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.
On May 31, 2023, the Microsoft 365 Certified: Teams Voice Engineer Expert certification was replaced by Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. Both names will appear on your transcript. Read the blog post.
Part of the requirements for: Microsoft 365 Certified: Teams Voice Engineer Expert
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- Plan and configure Microsoft Teams Phone (25-30%)
- Optimize network performance (5-10%)
- Plan and configure Direct Routing (15-20%)
- Configure and manage Microsoft Teams Phone for voice users (15-20%)
- Plan and configure Microsoft Teams clients and devices (5-10%)
- Monitor and troubleshoot Microsoft Teams Phone (15-20%)
Two ways to prepare
On May 31, 2023, this certification was replaced by Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. Microsoft Teams voice engineers plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization.
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