Study guide for Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP)
Purpose of this document
This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.
| Useful links | Description |
|---|---|
| Review the skills measured as of December 19, 2023 | This list represents the skills measured AFTER the date provided. Study this list if you plan to take the exam AFTER that date. |
| Review the skills measured prior to December 19, 2023 | Study this list of skills if you take your exam PRIOR to the date provided. |
| Change log | You can go directly to the change log if you want to see the changes that will be made on the date provided. |
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| Take a free Practice Assessment | Test your skills with practice questions to help you prepare for the exam. |
Updates to the exam
Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.
We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn't available in your preferred language, you can request an additional 30 minutes to complete the exam.
Note
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Note
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
Skills measured as of December 19, 2023
Audience profile
This exam covers the features and capabilities of finance and operations apps.
As a candidate for this exam, you should have:
General knowledge of or relevant working experience with an IT environment.
A fundamental understanding of financial principles and business operations.
Skills at a glance
Describe Dynamics 365 Supply Chain Management (20–25%)
Describe Dynamics 365 Finance (20–25%)
Describe Dynamics 365 Commerce (10–15%)
Describe Dynamics 365 Human Resources (10–15%)
Describe Dynamics 365 Project Operations (10–15%)
Describe the finance and operations core functionality (15–20%)
Describe Dynamics 365 Supply Chain Management (20–25%)
Describe Supply Chain Management core capabilities
Describe Supply Chain Management capabilities and features
Describe the order-to-cash process
Describe the procure-to-pay process
Describe products and released products
Describe product master records, product variants, and product dimensions
Describe pricing and discounts in relation to trade agreements
Describe picking, packing, and reserving inventory
Describe manufacturing strategies
Describe lean, discrete, and process manufacturing
Describe bills of materials (BOMs), routes, and operations as they relate to production orders
Describe shop floor management
Describe master planning
Describe inventory and warehousing capabilities
Describe costing methods
Describe on-hand inventory capabilities
Describe inventory reservations, picking and packing, replenishment, and shipments
Describe use cases for Warehouse Management Systems (WMS)
Describe use cases for Transportation Management Systems (TMS)
Describe Dynamics 365 Finance (20–25%)
Describe Finance core capabilities
Describe Finance capabilities and features
Describe organization and legal entities
Describe tax capabilities
Describe general ledgers
Describe charts of accounts including main accounts, balance sheets, and income statements
Describe journaling concepts
Describe financial dimensions and dimension sets concepts
Describe periodic financial processes
Describe accounts payables and accounts receivables
Describe core accounts payable components including vendors, purchase orders, and vendor invoices
Describe vendor payments and settlements including three-way matching concepts
Describe core accounts receivable components including customers, customer invoices, and free text invoices
Describe credit and collection processes
Describe expense management, fixed asset management, and budgeting
Describe cash and bank management concepts
Describe expense management capabilities
Describe fixed asset management capabilities
Describe budgeting capabilities
Describe Dynamics 365 Commerce (10–15%)
Describe Commerce core capabilities
Describe Commerce channels
Describe channel management concepts
Describe product hierarchies and assortments
Describe retail pricing and discounts
Describe e-commerce capabilities, including business-to-business (B2B) and business-to-customer (B2C)
Describe Commerce clienteling and Dynamics 365 Fraud Protection
Describe customer loyalty concepts
Describe how to create personalized customer using clienteling
Describe how Fraud Protection reduces fraudulent activities
Describe Dynamics 365 Human Resources (10–15%)
Describe Human Resources core capabilities
Describe workers and positions
Describe the hire-to-retire process
Describe leave and absence capabilities
Identify integration options between Human Resources and LinkedIn
Describe compensation and benefits capabilities
Describe personnel management capabilities
Describe self-service capabilities
Describe employee training and certification features
Describe performance management capabilities
Describe Dynamics 365 Project Operations (10–15%)
Describe Project Operations capabilities
Describe project-based services and project types
Describe project sales capabilities
Describe project contract capabilities
Describe project pricing capabilities
Describe the project lifecycle including project invoicing and revenue recognition
Describe project planning and management capabilities
Describe project planning, scheduling, and resourcing capabilities
Describe work breakdown structures (WBS)
Describe project cost tracking capabilities including time and expense costs
Describe the finance and operations core functionality (15–20%)
Describe the finance and operations apps
Describe enterprise resource planning (ERP)
Describe finance and operations apps use cases
Explore the finance and operations user interface
Describe reporting and integration capabilities in finance and operations apps
Describe built-in reporting capabilities including workspaces
Describe options for analyzing data by using Power BI
Describe Microsoft Office 365 integration capabilities, including Microsoft Excel, SharePoint, and Teams
Describe Microsoft Power Platform integration options
Describe Business Events integration capabilities
Study resources
We recommend that you train and get hands-on experience before you take the exam. We offer self-study options and classroom training as well as links to documentation, community sites, and videos.
| Study resources | Links to learning and documentation |
|---|---|
| Get trained | Choose from self-paced learning paths and modules or take an instructor-led course |
| Find documentation | Dynamics 365 documentation and learning modules Supply Chain Management Finance Commerce Human Resources Project Operations |
| Ask a question | Microsoft Q&A | Microsoft Docs |
| Get community support | Microsoft Dynamics Community |
| Follow Microsoft Learn | Microsoft Learn - Microsoft Tech Community |
| Find a video | Exam Readiness Zone on Learn Shows |
Change log
Key to understanding the table: The topic groups (also known as functional groups) are in bold typeface followed by the objectives within each group. The table is a comparison between the two versions of the exam skills measured and the third column describes the extent of the changes.
| Skill area prior to December 19, 2023 | Skill area as of December 19, 2023 | Change |
|---|---|---|
| Audience profile | No change | |
| Describe Dynamics 365 Supply Chain Management | Describe Dynamics 365 Supply Chain Management | No % change |
| Describe Supply Chain Management core capabilities | Describe Supply Chain Management core capabilities | Minor |
| Describe manufacturing strategies | Describe manufacturing strategies | No change |
| Describe inventory and warehousing capabilities | Describe inventory and warehousing capabilities | No change |
| Describe Dynamics 365 Finance | Describe Dynamics 365 Finance | No % change |
| Describe Finance core capabilities | Describe Finance core capabilities | No change |
| Describe general ledgers | Describe general ledgers | No change |
| Describe accounts payables and accounts receivables | Describe accounts payables and accounts receivables | No change |
| Describe expense management, fixed asset management, and budgeting | Describe expense management, fixed asset management, and budgeting | No change |
| Describe Dynamics 365 Commerce | Describe Dynamics 365 Commerce | No % change |
| Describe Commerce core capabilities | Describe Commerce core capabilities | Minor |
| Describe Commerce clienteling and Dynamics 365 Fraud Protection | Describe Commerce clienteling and Dynamics 365 Fraud Protection | Minor |
| Describe Dynamics 365 Human Resources | Describe Dynamics 365 Human Resources | No % change |
| Describe Human Resources core capabilities | Describe Human Resources core capabilities | No change |
| Describe personnel management capabilities | Describe personnel management capabilities | No change |
| Describe Dynamics 365 Project Operations | Describe Dynamics 365 Project Operations | No % change |
| Describe Project Operations capabilities | Describe Project Operations capabilities | No change |
| Describe project planning and management capabilities | Describe project planning and management capabilities | No change |
| Describe the finance and operations core functionality | Describe the finance and operations core functionality | No % change |
| Describe the finance and operations apps | Describe the finance and operations apps | No change |
| Describe reporting and integration capabilities in finance and operations apps | Describe reporting and integration capabilities in finance and operations apps | No change |
Skills measured prior to December 19, 2023
Audience profile
This exam covers the features and capabilities of finance and operations apps.
As an exam candidate, you should have general knowledge of or relevant working experience with an Information Technology (IT) environment. You should also have a fundamental understanding of financial principles and business operations.
Skills at a glance
Describe Dynamics 365 Supply Chain Management (20–25%)
Describe Dynamics 365 Finance (20–25%)
Describe Dynamics 365 Commerce (10–15%)
Describe Dynamics 365 Human Resources (10–15%)
Describe Dynamics 365 Project Operations (10–15%)
Describe the finance and operations core functionality (15–20%)
Describe Dynamics 365 Supply Chain Management (20–25%)
Describe Supply Chain Management core capabilities
Describe Supply Chain Management capabilities and features
Describe the order-to-cash process
Describe the procure-to-pay process
Describe products and release products
Describe product masters records, product variants, and product dimensions
Describe pricing and discounts in relation to trade agreements
Describe picking, packing, and reserving stock
Describe manufacturing strategies
Describe lean, discrete, and process manufacturing
Describe bills of materials (BOMs), routes, and operations as they relate to production orders
Describe shop floor management
Describe master planning
Describe inventory and warehousing capabilities
Describe costing methods
Describe on-hand inventory capabilities
Describe inventory reservations, picking and packing, replenishment, and shipments
Describe use cases for Warehouse Management Systems (WMS)
Describe use cases for Transportation Management Systems (TMS)
Describe Dynamics 365 Finance (20–25%)
Describe Finance core capabilities
Describe Finance capabilities and features
Describe organization and legal entities
Describe tax capabilities
Describe general ledgers
Describe charts of accounts including main accounts, balance sheets, and income statements
Describe journaling concepts
Describe financial dimensions and dimension set concepts
Describe periodic financial processes
Describe accounts payables and accounts receivables
Describe core accounts payable components including vendors, purchase orders, and vendor invoices
Describe vendor payments and settlements including three-way matching concepts
Describe core accounts receivable components including customers, customer invoices, and free text invoices
Describe credit and collection processes
Describe expense management, fixed asset management, and budgeting
Describe cash and bank management concepts
Describe expense management capabilities
Describe fixed asset management capabilities
Describe budgeting capabilities
Describe Dynamics 365 Commerce (10–15%)
Describe Commerce core capabilities
Describe Commerce channels
Describe channel management concepts
Describe product hierarchies and assortments
Describe pricing and discounts
Describe e-commerce capabilities, including business-to-business (B2B) and business-to-customer (B2C)
Describe Commerce clienteling and Dynamics 365 Fraud Protection
Describe customer loyalty concepts
Describe how to create personalized customer using clienteling
Describe how Fraud Protection reduces fraudulent activities in the system
Describe Dynamics 365 Human Resources (10–15%)
Describe Human Resources core capabilities
Describe workers and positions
Describe the hire-to-retire process
Describe leave and absence capabilities
Identify integration options between Human Resources and LinkedIn
Describe compensation and benefits capabilities
Describe personnel management capabilities
Describe self-service capabilities
Describe employee training and certification features
Describe performance management capabilities
Describe Dynamics 365 Project Operations (10–15%)
Describe Project Operations capabilities
Describe project-based services and project types
Describe project sales capabilities
Describe project contract capabilities
Describe project pricing capabilities
Describe the project lifecycle including project invoicing and revenue recognition
Describe project planning and management capabilities
Describe project planning, scheduling, and resourcing capabilities
Describe work breakdown structures (WBS)
Describe project cost tracking capabilities including time and expense costs
Describe the finance and operations core functionality (15–20%)
Describe the finance and operations apps
Describe Enterprise Resource Planning (ERP)
Describe finance and operations apps use cases
Explore the finance and operations user interface
Describe reporting and integration capabilities in finance and operations apps
Describe built-in reporting capabilities including workspaces
Describe options for analyzing data by using Power BI
Describe Microsoft Office 365 integration capabilities, including Microsoft Excel, SharePoint, and Teams
Describe Microsoft Power Platform integration options
Describe Business Events integration capabilities