Study guide for Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP)

Purpose of this document

This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

Useful links Description
Review the skills measured as of July 31, 2024 This list represents the skills measured AFTER the date provided. Study this list if you plan to take the exam AFTER that date.
Review the skills measured prior to July 31, 2024 Study this list of skills if you take your exam PRIOR to the date provided.
Change log You can go directly to the change log if you want to see the changes that will be made on the date provided.
How to earn the certification Some certifications only require passing one exam, while others require passing multiple exams.
Your Microsoft Learn profile Connecting your certification profile to Microsoft Learn allows you to schedule and renew exams and share and print certificates.
Exam scoring and score reports A score of 700 or greater is required to pass.
Exam sandbox You can explore the exam environment by visiting our exam sandbox.
Request accommodations If you use assistive devices, require extra time, or need modification to any part of the exam experience, you can request an accommodation.
Take a free Practice Assessment Test your skills with practice questions to help you prepare for the exam.

Updates to the exam

Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.

We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn't available in your preferred language, you can request an additional 30 minutes to complete the exam.

Note

The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.

Note

Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Skills measured as of July 31, 2024

Audience profile

This exam covers the features and capabilities of Dynamics 365 Finance and Dynamics 365 Supply Chain Management.

As a candidate for this exam, you aspire to understand how Finance and Supply Chain Management can be used to:

  • Support the core financial model of an organization and its associated processes.

  • Support the business operations of an organization, including warehousing and manufacturing.

  • Unify different business processes into one software solution.

  • Manage multiple legal entities within one business application.

  • Integrate with other applications within the Microsoft ecosystem.

This exam is intended for you if you’re seeking to start your journey using Finance and Supply Chain Management solutions.

You can use this exam to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.

Skills at a glance

  • Describe Dynamics 365 Supply Chain Management (35–40%)

  • Describe Dynamics 365 Finance (30–35%)

  • Describe the core capabilities of the finance and operations apps (25–30%)

Describe Dynamics 365 Supply Chain Management (35–40%)

Describe Supply Chain Management core capabilities

  • Describe use cases of Supply Chain Management

  • Describe products and released products

  • Describe product master records, product variants, and product dimensions

  • Describe pricing and discounts in relation to trade agreements

  • Describe intercompany capabilities

Describe the manufacturing process

  • Describe lean, discrete, and process manufacturing

  • Describe manufacturing strategies

  • Describe bills of materials (BOMs), routes, and operations as they relate to production orders

  • Identify the production lifecycle stages

  • Describe shop floor management

  • Describe master planning and planning optimization

Describe inventory and warehousing capabilities

  • Describe costing methods

  • Describe on-hand inventory capabilities

  • Identify types of inventory journals

  • Describe quality management capabilities

  • Describe use cases for Warehouse Management Systems (WMS)

  • Describe use cases for Transportation Management Systems (TMS)

  • Describe use cases for landed cost

Describe the sales and procurement processes

  • Describe the order-to-cash process

  • Describe the sales order creation process

  • Describe the fulfillment process, including inventory reservations and picking and packing

  • Describe the procure-to-pay process

  • Describe purchase requisitions

  • Describe the purchase order creation process

  • Describe purchase order receipts

Describe Dynamics 365 Finance (30–35%)

Describe Finance core capabilities

  • Describe use cases of Finance

  • Describe organization and legal entities

  • Describe reporting currency and accounting currency

  • Describe tax capabilities

  • Describe cost accounting concepts

Describe general ledgers

  • Describe charts of accounts, including main accounts

  • Describe the concept of a fiscal calendar

  • Describe financial dimensions and dimension sets concepts

  • Describe the accounting structure

  • Describe journaling concepts

  • Describe periodic financial processes

Describe accounts payables and accounts receivables

  • Describe core accounts payable components, including vendors, purchase orders, and vendor invoices

  • Describe vendor payments and settlements, including three-way matching concepts

  • Describe core accounts receivable components, including customers, customer invoices, and free text invoices

  • Describe credit management processes

  • Describe the collection process

  • Describe the concept of subscription billing

Describe expense management, fixed asset management, and budgeting

  • Describe cash and bank management concepts

  • Describe expense management capabilities

  • Describe fixed asset management capabilities

  • Describe budgeting capabilities

Describe the core capabilities of the finance and operations apps (25–30%)

Describe the finance and operations apps

  • Describe enterprise resource planning (ERP)

  • Describe the business value of Commerce

  • Describe the business value of Human Resources

  • Describe the business value of Project Operations

  • Describe finance and operations apps use cases

  • Explore the finance and operations user interface

Describe reporting and integration capabilities

  • Describe built-in reporting capabilities, including workspaces

  • Describe options for analyzing data by using Power BI

  • Describe Microsoft Office 365 integration capabilities, including Microsoft Excel, SharePoint, and Teams

  • Describe Microsoft Power Platform integration options

Describe common features

  • Describe security capabilities

  • Describe workflow capabilities

  • Describe the concept of batch jobs

Study resources

We recommend that you train and get hands-on experience before you take the exam. We offer self-study options and classroom training as well as links to documentation, community sites, and videos.

Study resources Links to learning and documentation
Get trained Choose from self-paced learning paths and modules or take an instructor-led course
Find documentation Dynamics 365 documentation and learning modules
Supply Chain Management
Finance
Commerce
Human Resources
Project Operations
Ask a question Microsoft Q&A | Microsoft Docs
Get community support Microsoft Dynamics Community
Follow Microsoft Learn Microsoft Learn - Microsoft Tech Community
Find a video Exam Readiness Zone on Learn Shows

Change log

Key to understanding the table: The topic groups (also known as functional groups) are in bold typeface followed by the objectives within each group. The table is a comparison between the two versions of the exam skills measured and the third column describes the extent of the changes.

Skill area prior to July 31, 2024 Skill area as of July 31, 2024 Change
Audience profile Major
Describe Dynamics 365 Supply Chain Management Describe Dynamics 365 Supply Chain Management % of exam increased
Describe Supply Chain Management core capabilities Describe Supply Chain Management core capabilities Major
Describe manufacturing strategies Describe the manufacturing process Major
Describe inventory and warehousing capabilities Describe inventory and warehousing capabilities Major
Describe the sales and procurement processes Added
Describe Dynamics 365 Finance Describe Dynamics 365 Finance % of exam increased
Describe Finance core capabilities Describe Finance core capabilities Major
Describe general ledgers Describe general ledgers Major
Describe accounts payables and accounts receivables Describe accounts payables and accounts receivables Major
Describe expense management, fixed asset management, and budgeting Describe expense management, fixed asset management, and budgeting No change
Describe Dynamics 365 Commerce Removed
Describe Commerce core capabilities Removed
Describe Commerce clienteling and Dynamics 365 Fraud Protection Removed
Describe Dynamics 365 Human Resources Removed
Describe Human Resources core capabilities Removed
Describe personnel management capabilities Removed
Describe Dynamics 365 Project Operations Removed
Describe Project Operations capabilities Removed
Describe project planning and management capabilities Removed
Describe the finance and operations core functionality Describe the core capabilities of the finance and operations apps % of exam increased
Describe the finance and operations apps Describe the finance and operations apps Major
Describe reporting and integration capabilities in finance and operations apps Describe reporting and integration capabilities Minor
Describe common features Added

Skills measured prior to July 31, 2024

Audience profile

This exam covers the features and capabilities of finance and operations apps.

As a candidate for this exam, you should have:

  • General knowledge of or relevant working experience with an IT environment.

  • A fundamental understanding of financial principles and business operations.

Skills at a glance

  • Describe Dynamics 365 Supply Chain Management (20–25%)

  • Describe Dynamics 365 Finance (20–25%)

  • Describe Dynamics 365 Commerce (10–15%)

  • Describe Dynamics 365 Human Resources (10–15%)

  • Describe Dynamics 365 Project Operations (10–15%)

  • Describe the finance and operations core functionality (15–20%)

Describe Dynamics 365 Supply Chain Management (20–25%)

Describe Supply Chain Management core capabilities

  • Describe Supply Chain Management capabilities and features

  • Describe the order-to-cash process

  • Describe the procure-to-pay process

  • Describe products and released products

  • Describe product master records, product variants, and product dimensions

  • Describe pricing and discounts in relation to trade agreements

  • Describe picking, packing, and reserving inventory

Describe manufacturing strategies

  • Describe lean, discrete, and process manufacturing

  • Describe bills of materials (BOMs), routes, and operations as they relate to production orders

  • Describe shop floor management

  • Describe master planning

Describe inventory and warehousing capabilities

  • Describe costing methods

  • Describe on-hand inventory capabilities

  • Describe inventory reservations, picking and packing, replenishment, and shipments

  • Describe use cases for Warehouse Management Systems (WMS)

  • Describe use cases for Transportation Management Systems (TMS)

Describe Dynamics 365 Finance (20–25%)

Describe Finance core capabilities

  • Describe Finance capabilities and features

  • Describe organization and legal entities

  • Describe tax capabilities

Describe general ledgers

  • Describe charts of accounts including main accounts, balance sheets, and income statements

  • Describe journaling concepts

  • Describe financial dimensions and dimension sets concepts

  • Describe periodic financial processes

Describe accounts payables and accounts receivables

  • Describe core accounts payable components including vendors, purchase orders, and vendor invoices

  • Describe vendor payments and settlements including three-way matching concepts

  • Describe core accounts receivable components including customers, customer invoices, and free text invoices

  • Describe credit and collection processes

Describe expense management, fixed asset management, and budgeting

  • Describe cash and bank management concepts

  • Describe expense management capabilities

  • Describe fixed asset management capabilities

  • Describe budgeting capabilities

Describe Dynamics 365 Commerce (10–15%)

Describe Commerce core capabilities

  • Describe Commerce channels

  • Describe channel management concepts

  • Describe product hierarchies and assortments

  • Describe retail pricing and discounts

  • Describe e-commerce capabilities, including business-to-business (B2B) and business-to-customer (B2C)

Describe Commerce clienteling and Dynamics 365 Fraud Protection

  • Describe customer loyalty concepts

  • Describe how to create personalized customer using clienteling

  • Describe how Fraud Protection reduces fraudulent activities

Describe Dynamics 365 Human Resources (10–15%)

Describe Human Resources core capabilities

  • Describe workers and positions

  • Describe the hire-to-retire process

  • Describe leave and absence capabilities

  • Identify integration options between Human Resources and LinkedIn

  • Describe compensation and benefits capabilities

Describe personnel management capabilities

  • Describe self-service capabilities

  • Describe employee training and certification features

  • Describe performance management capabilities

Describe Dynamics 365 Project Operations (10–15%)

Describe Project Operations capabilities

  • Describe project-based services and project types

  • Describe project sales capabilities

  • Describe project contract capabilities

  • Describe project pricing capabilities

  • Describe the project lifecycle including project invoicing and revenue recognition

Describe project planning and management capabilities

  • Describe project planning, scheduling, and resourcing capabilities

  • Describe work breakdown structures (WBS)

  • Describe project cost tracking capabilities including time and expense costs

Describe the finance and operations core functionality (15–20%)

Describe the finance and operations apps

  • Describe enterprise resource planning (ERP)

  • Describe finance and operations apps use cases

  • Explore the finance and operations user interface

Describe reporting and integration capabilities in finance and operations apps

  • Describe built-in reporting capabilities including workspaces

  • Describe options for analyzing data by using Power BI

  • Describe Microsoft Office 365 integration capabilities, including Microsoft Excel, SharePoint, and Teams

  • Describe Microsoft Power Platform integration options

  • Describe Business Events integration capabilities