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Warning
This exam retired on June 30, 2023. Learn more.
Purpose of this document
This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.
| Useful links | Description |
|---|---|
| Review the skills measured as of November 4, 2022 | This list represents the skills measured AFTER the date provided. Study this list if you plan to take the exam AFTER that date. |
| Review the skills measured prior to of November 4, 2022 | Study this list of skills if you take your exam PRIOR to the date provided. |
| Change log | You can go directly to the change log if you want to see the changes that will be made on the date provided. |
| How to earn the certification | Some certifications only require passing one exam, while others require passing multiple exams. |
| Certification renewal | Microsoft associate, expert, and specialty certifications expire annually. You can renew by passing a free online assessment on Microsoft Learn. |
| Your Microsoft Learn profile | Connecting your certification profile to Learn allows you to schedule and renew exams and share and print certificates. |
| Passing score | A score of 700 or greater is required to pass. |
| Exam sandbox | You can explore the exam environment by visiting our exam sandbox. |
| Request accommodations | If you use assistive devices, require extra time, or need modification to any part of the exam experience, you can request an accommodation. |
| Take a practice test | Are you ready to take the exam or do you need to study a bit more? |
Updates to the exam
Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.
We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn't available in your preferred language, you can request an additional 30 minutes to complete the exam.
Note
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Note
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
Skills measured as of November 4, 2022
Audience Profile
The Microsoft Teams voice engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams voice engineer must be able to translate business requirements into technical architecture and designs for communication solutions.
The Microsoft Teams voice engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. The Microsoft Teams voice engineer manages devices certified for Microsoft Teams, audio/video conferencing, and voice migration.
The Microsoft Teams voice engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams voice engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance.
To earn the Microsoft 365 Certified: Teams Voice Engineer Expert certification, candidates must also earn the Microsoft 365 Certified: Teams Administrator Associate certification.
Plan and configure Microsoft Teams Phone (25-30%)
Optimize network performance (5-10%)
Plan and configure Direct Routing (15-20%)
Configure and manage Microsoft Teams Phone for voice users (15-20%)
Plan and configure Microsoft Teams clients and devices (5-10%)
Monitor and troubleshoot Microsoft Teams Phone (15-20%)
Plan and configure Microsoft Teams Phone (25-30%)
Plan and design a Microsoft Teams PSTN solution
Choose an appropriate PSTN connectivity solution
Identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
Identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones
Plan network topology
Plan for integration of Certified Contact Center solutions
Plan for integration of analog and SIP devices and handsets
Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect
Choose between porting and acquiring numbers for Teams Calling Plans
Acquire phone numbers for Teams Calling Plans from Microsoft
Create a port order for Microsoft service and user numbers
Create a request to convert between Microsoft service and user numbers
Configure Operator Connect
Configure Phone policies
Install Microsoft Teams PowerShell module
Design and configure a tenant dial plan
Configure calling policies
Configure call park policies
Configure caller ID policies
Configure outbound call restrictions
Configure inbound call blocking
Configure IP phone policies
Configure routing of unassigned numbers
Configure custom music on hold
Configure compliance recording
Configure auto attendants and call queues
Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy channel-based call queues
Configure resource accounts, including cloud and hybrid environments
Assign licenses to the resource accounts
Assign phone numbers to resource accounts
Assign a resource account to an auto attendant or call queue
Configure Microsoft 365 Groups for voicemail
Configure holidays for auto attendants and call queues
Configure custom Music-on-Hold
Configure audio conferencing
Choose between per-user and per-minute licensing
Set a default audio conferencing bridge
Configure a conference bridge number
Configure a toll-free conference bridge number
Deploy toll-free audio conferencing
Configure communication credits for audio conferencing
Configure Operator conferencing from separate providers
Design and configure emergency calling
Design dynamic emergency calling scenarios
Define emergency locations
Configure client discovery of emergency locations
Configure emergency calling policies
Optimize network performance (5-10%)
Design network infrastructure for optimal Microsoft Teams Phone performance
Determine network readiness for Microsoft Teams
Design network requirements by using the Network Planner in Microsoft Teams
Perform a network analysis
Design and validate local internet breakout strategy for client media optimization
Design and validate VPN split tunneling
Design organization QoS requirements and policies
Configure Microsoft Teams QoS policies
Implement network topology
Configure a network topology
Add WAN IPs to a network topology
Add locations to a network topology
Create and assign a Microsoft Teams network roaming policy
Plan and configure Direct Routing (15-20%)
Design Direct Routing call flows
Plan and design PSTN connectivity by using Direct Routing
Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
Recommend a multiple SBC solution based on requirements
Implement SIP trunking with Direct Routing
Identify configuration requirements between the SBC and Microsoft
Create and configure an online PSTN gateway
Create PSTN usage records
Create and configure voice routes
Create and configure voice routing policies
Validate Direct Routing SBC connectivity
Test Direct Routing connections
Extend a Direct Routing infrastructure
Design and configure Location Based Routing (LBR)
Design and configure Local Media Optimization (LMO)
Configure gateway translation rules
Create a validated emergency address
Configure on-network conferencing for Direct Routing
Deploy and maintain a Survivable Branch Appliance (SBA)
Plan and configure an SBA
Assign SBA policies to users
Test SBA functionality
Plan for SBA and SBC maintenance and updates
Configure and manage Microsoft Teams Phone for voice users (15-20%)
Enable users for Microsoft Teams Phone
Assign Teams Phone license
Assign a Microsoft Teams Calling Plan license
Assign user dial plans
Assign numbers to users
Assigning verified emergency address location
Assign a calling policy to a user
Assign a usage location to a user
Enable users for Direct Routing
Assign a voice routing policy to a user for Direct Routing
Assign a number to a user by using PowerShell
Enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell
Enable per-user calling features
Configure group call pickup
Configure call delegation and call delegates
Configure call forwarding
Configure simultaneous ring
Enable and configure audio conferencing
Assign a dial-out policy
Migrate voice users
Validate Skype for Business hybrid configuration and connectivity
Migrate users between on-premises and cloud
Migrate Skype for Business Common Area Phones to Microsoft Teams
Migrate Skype for Business Meeting Rooms to Microsoft Teams
Plan and configure Microsoft Teams clients and devices (5-10%)
Plan and configure Microsoft Teams Phones and Teams displays
Recommend a Microsoft Teams Phone based on business and security requirements
Recommend a Microsoft Teams display based on business and security requirements
Assign Common Area Phone licenses to common area phones
Deploy Skype for Business phones (3PIP)
Deploy Microsoft Teams phones
Deploy Common Area Phones
Deploy Microsoft Teams displays
Configure Microsoft Teams SIP Gateway
Configure remote provisioning and sign-in for Android devices
Update Microsoft Teams devices remotely
Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android
Recommend Microsoft Teams Rooms based on business and security requirements
Manage Microsoft Teams Rooms devices
Assign an audio-conferencing bridge service number to a Microsoft Teams Room
Configure accounts for Microsoft Teams Rooms
Define local Users & Groups on Microsoft Teams Rooms on Windows
Monitor and troubleshoot Microsoft Teams Phone (15-20%)
Monitor Microsoft Teams Phone
Configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
Configure Power BI reports for CQD
Monitor SBC health
Monitor and troubleshoot Microsoft Teams clients and devices
Troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
Troubleshoot configuration profiles in Microsoft Teams
Configure Notifications & alerts in Microsoft Teams admin center
Monitor Microsoft Teams Rooms
Troubleshoot sign-in issues for Microsoft Teams devices to Microsoft Entra ID
Troubleshoot user provisioning by using MCOValidationError
Troubleshoot call failure and call quality
Interpret Microsoft Teams media flows
Troubleshoot call failures by using client logs
Troubleshoot a missing dial pad
Troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin Center
Troubleshoot tenant dial plans by using regular expressions and PowerShell
Troubleshoot dynamic emergency address by using client debug logs
Interpret E.164 Normalization Rules in a tenant dial plan
Analyze reverse number lookup
Troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool
Troubleshoot calls by using Real-time Telemetry
Troubleshoot calls by using Advanced Call Analytics
Troubleshoot calls by using the CQD
Inspect PSTN usage reports for SIP call failures
Analyze QoS markers by using a network trace
Troubleshoot Direct Routing connectivity
Troubleshoot firewall issues for Direct Routing
Troubleshoot certificate Issues for Direct Routing
Troubleshoot SIP options issues for Direct Routing
Investigate and diagnose calling issues by using an SBC SIP trace
Study resources
We recommend that you train and get hands-on experience before you take the exam. We offer self-study options and classroom training as well as links to documentation, community sites, and videos.
| Study resources | Links to learning and documentation |
|---|---|
| Get trained | Choose from self-paced learning paths and modules or take an instructor-led course |
| Find documentation | Microsoft 365 documentation | Microsoft Docs |
| Ask a question | Microsoft Q&A | Microsoft Docs |
| Get community support | Microsoft 365 - Microsoft Tech Community |
| Follow Microsoft Learn | Microsoft Learn - Microsoft Tech Community |
| Find a video | Exam Readiness Zone |
Change log
Key to understanding the table: The topic groups (also known as functional groups) are in bold typeface followed by the objectives within each group. The table is a comparison between the two versions of the exam skills measured and the third column describes the extent of the changes.
| Skill area prior to November 4, 2022 | Skill area as of November 4, 2022 | Changes |
|---|---|---|
| Audience profile | No change | |
| Plan and configure Microsoft Teams Phone | Plan and configure Microsoft Teams Phone | No change |
| Plan and design a Microsoft Teams PSTN solution | Plan and design a Microsoft Teams PSTN solution | No change |
| Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect | Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect | No change |
| Configure Phone policies | Configure Phone policies | No change |
| Configure auto attendants and call queues | Configure auto attendants and call queues | No change |
| Configure audio conferencing | Configure audio conferencing | No change |
| Design and configure emergency calling | Design and configure emergency calling | No change |
| Optimize network performance | Optimize network performance | No change |
| Design network infrastructure for optimal Microsoft Teams Phone performance | Design network infrastructure for optimal Microsoft Teams Phone performance | No change |
| Implement network topology | Implement network topology | No change |
| Plan and configure Direct Routing | Plan and configure Direct Routing | No change |
| Design Direct Routing call flows | Design Direct Routing call flows | No change |
| Implement SIP trunking with Direct Routing | Implement SIP trunking with Direct Routing | No change |
| Extend a Direct Routing infrastructure | Extend a Direct Routing infrastructure | No change |
| Deploy and maintain a Survivable Branch Appliance (SBA) | Deploy and maintain a Survivable Branch Appliance (SBA) | No change |
| Configure and manage Microsoft Teams Phone for voice users | Configure and manage Microsoft Teams Phone for voice users | No change |
| Enable users for Microsoft Teams Phone | Enable users for Microsoft Teams Phone | No change |
| Enable users for Direct Routing | Enable users for Direct Routing | No change |
| Enable per-user calling features | Enable per-user calling features | No change |
| Migrate voice users | Migrate voice users | No change |
| Plan and configure Microsoft Teams clients and devices | Plan and configure Microsoft Teams clients and devices | No change |
| Plan and configure Microsoft Teams Phones and Teams displays | Plan and configure Microsoft Teams Phones and Teams displays | No change |
| Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android | Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android | No change |
| Monitor and troubleshoot Microsoft Teams Phone | Monitor and troubleshoot Microsoft Teams Phone | No change |
| Monitor Microsoft Teams Phone | Monitor Microsoft Teams Phone | No change |
| Monitor and troubleshoot Microsoft Teams clients and devices | Monitor and troubleshoot Microsoft Teams clients and devices | Minor |
| Troubleshoot call failure and call quality | Troubleshoot call failure and call quality | No change |
| Troubleshoot Direct Routing connectivity | Troubleshoot Direct Routing connectivity | No change |
Skills measured prior to November 4, 2022
Audience profile
The Microsoft Teams voice engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams voice engineer must be able to translate business requirements into technical architecture and designs for communication solutions.
The Microsoft Teams voice engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. The Microsoft Teams voice engineer manages devices certified for Microsoft Teams, audio/video conferencing, and voice migration.
The Microsoft Teams voice engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams voice engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance.
To earn the Microsoft 365 Certified: Teams Voice Engineer Expert certification, candidates must also earn the Microsoft 365 Certified: Teams Administrator Associate certification.
Plan and configure Microsoft Teams Phone (25-30%)
Optimize network performance (5-10%)
Plan and configure Direct Routing (15-20%)
Configure and manage Microsoft Teams Phone for voice users (15-20%)
Plan and configure Microsoft Teams clients and devices (5-10%)
Monitor and troubleshoot Microsoft Teams Phone (15-20%)
Plan and configure Microsoft Teams Phone (25-30%)
Plan and design a Microsoft Teams PSTN solution
Choose an appropriate PSTN connectivity solution
Identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
Identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones
Plan network topology
Plan for integration of Certified Contact Center solutions
Plan for integration of analog and SIP devices and handsets
Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect
Choose between porting and acquiring numbers for Teams Calling Plans
Acquire phone numbers for Teams Calling Plans from Microsoft
Create a port order for Microsoft service and user numbers
Create a request to convert between Microsoft service and user numbers
Configure Operator Connect
Configure Phone policies
Install Microsoft Teams PowerShell module
Design and configure a tenant dial plan
Configure calling policies
Configure call park policies
Configure caller ID policies
Configure outbound call restrictions
Configure inbound call blocking
Configure IP phone policies
Configure routing of unassigned numbers
Configure custom music on hold
Configure compliance recording
Configure auto attendants and call queues
Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy channel-based call queues
Configure resource accounts, including cloud and hybrid environments
Assign licenses to the resource accounts
Assign phone numbers to resource accounts
Assign a resource account to an auto attendant or call queue
Configure Microsoft 365 Groups for voicemail
Configure holidays for auto attendants and call queues
Configure custom Music-on-Hold
Configure audio conferencing
Choose between per-user and per-minute licensing
Set a default audio conferencing bridge
Configure a conference bridge number
Configure a toll-free conference bridge number
Deploy toll-free audio conferencing
Configure communication credits for audio conferencing
Configure Operator conferencing from separate providers
Design and configure emergency calling
Design dynamic emergency calling scenarios
Define emergency locations
Configure client discovery of emergency locations
Configure emergency calling policies
Optimize network performance (5-10%)
Design network infrastructure for optimal Microsoft Teams Phone performance
Determine network readiness for Microsoft Teams
Design network requirements by using the Network Planner in Microsoft Teams
Perform a network analysis
Design and validate local internet breakout strategy for client media optimization
Design and validate VPN split tunneling
Design organization QoS requirements and policies
Configure Microsoft Teams QoS policies
Implement network topology
Configure a network topology
Add WAN IPs to a network topology
Add locations to a network topology
Create and assign a Microsoft Teams network roaming policy
Plan and configure Direct Routing (15-20%)
Design Direct Routing call flows
Plan and design PSTN connectivity by using Direct Routing
Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
Recommend a multiple SBC solution based on requirements
Implement SIP trunking with Direct Routing
Identify configuration requirements between the SBC and Microsoft
Create and configure an online PSTN gateway
Create PSTN usage records
Create and configure voice routes
Create and configure voice routing policies
Validate Direct Routing SBC connectivity
Test Direct Routing connections
Extend a Direct Routing infrastructure
Design and configure Location Based Routing (LBR)
Design and configure Local Media Optimization (LMO)
Configure gateway translation rules
Create a validated emergency address
Configure on-network conferencing for Direct Routing
Deploy and maintain a Survivable Branch Appliance (SBA)
Plan and configure an SBA
Assign SBA policies to users
Test SBA functionality
Plan for SBA and SBC maintenance and updates
Configure and manage Microsoft Teams Phone for voice users (15-20%)
Enable users for Microsoft Teams Phone
Assign Teams Phone license
Assign a Microsoft Teams Calling Plan license
Assign user dial plans
Assign numbers to users
Assigning verified emergency address location
Assign a calling policy to a user
Assign a usage location to a user
Enable users for Direct Routing
Assign a voice routing policy to a user for Direct Routing
Assign a number to a user by using PowerShell
Enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell
Enable per-user calling features
Configure group call pickup
Configure call delegation and call delegates
Configure call forwarding
Configure simultaneous ring
Enable and configure audio conferencing
Assign a dial-out policy
Migrate voice users
Validate Skype for Business hybrid configuration and connectivity
Migrate users between on-premises and cloud
Migrate Skype for Business Common Area Phones to Microsoft Teams
Migrate Skype for Business Meeting Rooms to Microsoft Teams
Plan and configure Microsoft Teams clients and devices (5-10%)
Plan and configure Microsoft Teams Phones and Teams displays
Recommend a Microsoft Teams Phone based on business and security requirements
Recommend a Microsoft Teams display based on business and security requirements
Assign Common Area Phone licenses to common area phones
Deploy Skype for Business phones (3PIP)
Deploy Microsoft Teams phones
Deploy Common Area Phones
Deploy Microsoft Teams displays
Configure Microsoft Teams SIP Gateway
Configure remote provisioning and sign-in for Android devices
Update Microsoft Teams devices remotely
Plan and configure Microsoft Teams Rooms on Windows and Teams Rooms on Android
Recommend Microsoft Teams Rooms based on business and security requirements
Manage Microsoft Teams Rooms
Assign an audio-conferencing bridge service number to a Microsoft Teams Room
Configure accounts for Microsoft Teams Rooms
Define local Users & Groups on Microsoft Teams Rooms on Windows
Monitor and troubleshoot Microsoft Teams Phone (15-20%)
Monitor Microsoft Teams Phone
Configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
Configure Power BI reports for CQD
Monitor SBC health
Monitor and troubleshoot Microsoft Teams clients and devices
Troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
Troubleshoot configuration profiles in Microsoft Teams
Configure Notifications & alerts in Microsoft Teams admin center
Monitor Microsoft Teams Rooms
Troubleshoot Microsoft Entra Sign-in issues for Microsoft Teams devices
Troubleshoot user provisioning by using MCOValidationError
Troubleshoot call failure and call quality
Interpret Microsoft Teams media flows
Troubleshoot call failures by using client logs
Troubleshoot a missing dial pad
Troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin Center
Troubleshoot tenant dial plans by using regular expressions and PowerShell
Troubleshoot dynamic emergency address by using client debug logs
Interpret E.164 Normalization Rules in a tenant dial plan
Analyze reverse number lookup
Troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool
Troubleshoot calls by using Real-time Telemetry
Troubleshoot calls by using Advanced Call Analytics
Troubleshoot calls by using the CQD
Inspect PSTN usage reports for SIP call failures
Analyze QoS markers by using a network trace
Troubleshoot Direct Routing connectivity
Troubleshoot firewall issues for Direct Routing
Troubleshoot certificate Issues for Direct Routing
Troubleshoot SIP options issues for Direct Routing
Investigate and diagnose calling issues by using an SBC SIP trace