Digital Contact Center Platform documentation

Learn about Microsoft Digital Contact Center Platform, and how to deploy and configure Nuance IVR and Gatekeeper, Microsoft Dynamics 365, Microsoft Copilot Studio, Azure Communication Services, and Teams to enhance and support your digital contact center.

Engage across multiple channels

Use voice, chat, IVR, chatbots to support customers by giving them the choice to connect in ways that work best for them.

Personalize and help safeguard interactions

Put your customers at ease and make them feel known, understood, and supported.

Improve agent productivity

Enable your agents with AI-driven tools to quickly resolve customer issues and build loyalty.

Increase acquisition and revenue

Identify opportunities for growing a loyal customer base.

Training and video resources