Training and video resources for Digital Contact Center Platform
Learn about Microsoft Digital Contact Center Platform products and how to work with them.
Training resources
| Title | Description |
|---|---|
| Nuance conversational AI training learning paths | Learn about the Nuance conversational AI products. |
| Nuance conversational AI solutions | Learn about Microsoft Digital Contact Center Platform - an open, extensible, and collaborative platform for delivering seamless, omnichannel customer engagement at scale, built with AI at its heart, and powered by Nuance products for a modern contact center and customer experience. |
| Dynamics 365 Customer Service online training | Learn how to support your agents to provide the right level of assistance to customers with Customer Service. |
| Dynamics 365 Customer Insights online training learning path | Unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of your customer data. This Learning Path starts with creating a unified profile and then working with your customer data. |
| Microsoft Copilot Studio online training learning paths | Learn how to build chatbots to engage conversationally with your customers and employees. |
| Microsoft Entra ID online training learning paths | Learn how to secure your environment with multi-cloud identity and access management. |
| Azure Communication Services documentation and training | Find documentation and online training to get up and running with Azure Communication Services. |
| Microsoft Teams training resources | Get access to training resources for Teams, including admin training, Teams live training, and Teams online training to get up and running with Microsoft Teams. |
| Power BI online training learning paths | Learn how to make informed, confident business decisions by giving everyone data-driven insights with Power BI. |
Overview videos
Learn about Digital Contact Center Platform capabilities and products.