CloseIncidentRequest Class


Contains the data that is needed to close an incident (case).

public ref class CloseIncidentRequest sealed : Microsoft::Xrm::Sdk::OrganizationRequest
public sealed class CloseIncidentRequest : Microsoft.Xrm.Sdk.OrganizationRequest
type CloseIncidentRequest = class
    inherit OrganizationRequest
Public NotInheritable Class CloseIncidentRequest
Inherits OrganizationRequest


The following example shows how to use this message. For this sample to work correctly, you must be connected to the server to get an IOrganizationService interface instance. For the complete sample, see the link later in this topic.

/// <summary>
/// Demonstrates the CloseIncident message
/// </summary>
/// <param name="service">The authenticated IOrganizationService instance</param>
/// <param name="caseReference">A reference to the case to close</param>
static void CloseIncidentExample(IOrganizationService service, EntityReference caseReference)
      // First close the Incident

      // Create resolution for the closing incident
      Entity resolution = new("incidentresolution")
         Attributes =
            {"subject", "Case Closed"},
            {"incidentid", caseReference}

      // Create the request to close the incident, and set its resolution to the 
      // resolution created above
      CloseIncidentRequest request = new()
         IncidentResolution = resolution,
         Status = new OptionSetValue(5) // Problem Solved

      // Execute the close request

      //Check if the incident was successfully closed
      Entity incident = service.Retrieve(
         entityName: "incident",
         id: caseReference.Id,
         columnSet: new ColumnSet("statecode", "statuscode"));

      int statecode = incident.GetAttributeValue<OptionSetValue>("statecode").Value;
      int statuscode = incident.GetAttributeValue<OptionSetValue>("statuscode").Value;

      if (statecode == 1 && statuscode == 5)
         Console.WriteLine("The incident was closed out as Resolved.");
         Console.WriteLine("The incident's state was not changed.");

For a complete sample on GitHub, see Dynamics365-Apps-Samples Sample: Close an incident


This message requires Dynamics 365 Customer Service.

For the Web API use the CloseIncident action.


Pass an instance of this class to the Execute(OrganizationRequest) method, which returns an instance of the CloseIncidentResponse class.

Privileges and Access Rights

To perform this action, the caller must have privileges on the Incident table.

The caller must have the following privileges:

  • prvCreateActivity
  • prvAppendToIncident
  • prvAppendActivity
  • prvWriteIncident
  • prvDeleteQueueItem
  • prvReadActivity
  • prvWriteActivity



Initializes a new instance of the CloseIncidentRequest class.



Gets or sets the structure that contains extra data. Optional.

(Inherited from OrganizationRequest)

Gets or sets the incident resolution (case resolution) that is associated with the incident (case) to be closed. Required.


Gets or sets the indexer for the Parameters collection.

(Inherited from OrganizationRequest)

Gets or sets the collection of parameters for the request. Required, but is supplied by derived classes.

(Inherited from OrganizationRequest)

Gets or sets the ID of the request. Optional.

(Inherited from OrganizationRequest)

Gets or sets the name of the request. Required, but is supplied by derived classes.

(Inherited from OrganizationRequest)

Gets or sets a status of the incident. Required.

Applies to

See also