Omnichannel for Customer Service
Enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.
Microsoft Dynamics 365 Customer Service documentation
Add-in solutions and apps
Unified Service Desk
Quickly build applications for call centers so that agents can get a unified view of the customer data stored in the model-driven apps in Dynamics 365.
Dynamics 365 Channel Integration Framework
Integrate any third-party channel provider or channel aggregators into Unified Interface Apps.