Dynamics 365 Customer Service documentation
Discover how to make the most of Dynamics 365 Customer Service with training, docs, and videos covering product capabilities and how-to articles. Learn about the suite of capabilities that Customer Service provides and ensure that your business delivers the best customer service experience to your customers.
Administer and develop
Configure AI features
Manage your contact center
Manage cases and solve issues within SLAs
Communicate over channels that customers prefer
Increase productivity and customer satisfaction
Use AI capabilities
Get insights and analyze service operations
Collaborate using Microsoft Teams
Explore your apps
Learn how to quickly build low-code apps that modernize processes and solve tough business challenges in your organization using Power Apps.
Learn how to quickly and easily build custom apps using Power Apps, automate workflows to improve business productivity using Power Automate, analyze data for insights using Power BI, rapidly design, configure, and publish modern websites using Power Pages, and build intelligent bots with a no-code interface using Copilot Studio.
Build powerful, cloud-based communication and customer engagement experiences by adding voice, video, chat, sms, email, teams interoperability, call automation, and telephony to your apps.
Build chatbots easily with Copilot Studio.
Learn about Microsoft Digital Contact Center Platform, and how to deploy and configure Nuance IVR and Gatekeeper, Microsoft Dynamics 365, Copilot Studio, Azure Communication Services, and Teams to enhance and support your digital contact center.