Microsoft Dynamics GP Receivables Management Part 4: Inquiries and reports

Article
05/17/2023

You can use inquiries and reports to analyze the information you’ve entered into the system. You can analyze customer activity and transaction information and display the information either on the computer screen or on a report. This information includes the following topics:

Chapter 24, “Customer inquiries,” explains how to view detailed or summarized information about your customers.
Chapter 25, “Transaction inquiries,” explains how to view detailed, summarized, or multicurrency information about transactions you’ve entered.
Chapter 26, “Reports,” describes how to use reports to analyze receivables activity and identify errors in transaction entry.

Chapter 24: Customer inquiries

You can use the Receivables Management inquiry windows to view detailed or summarized information about your customers.

This information is divided into the following sections:

Multicurrency inquiries
Reporting currency
Viewing customer information
Viewing customer transaction information
Viewing customer period activity
Viewing customer yearly activity
Viewing customer payment information
Viewing national account details

Multicurrency inquiries

You can view multicurrency amounts in the originating, functional, or reporting currency. Choose View >> Currency >> Functional, Originating, or Reporting while viewing a Receivables inquiry window. This option is saved on a per user, per window basis.

You also can use the currency list button in the windows that support changing the currency view. The View menu and currency list button are available in the following windows:

Receivables Transaction Inquiry – Customer
Receivables Transaction Inquiry – Document
Receivables Transaction Inquiry Zoom
Cash Receipts Inquiry Zoom

The first time you open these windows after registering Multicurrency Management, all the transactions are displayed in their originating currencies. If you change the currency view, the option you last used is the default view the next time you open that window.

Reporting currency

A reporting currency is used to convert functional or originating currency amounts to another currency on inquiries and reports. For example, if the US dollar is the functional currency for your company, you can set up the euro as your reporting currency to view an inquiry window with currency amounts displayed in the euro currency.

During the reporting currency setup in Multicurrency Management, you must set up a reporting currency, and enter a default exchange rate and rate calculation method. Depending on how your system is set up, you might be able to override the default reporting currency exchange rate or rate calculation method on inquiries and reports.

To change the default reporting currency exchange rate, choose View >> Currency >> Modify Reporting Rate while using Receivables inquiry windows to open the Modify Reporting Rate window.

See the Multicurrency Management documentation for more information about the reporting currency.

Viewing customer information

Use the Customer Inquiry window to view address, shipping, tax, and other sales information you entered for a customer card using the Customer Maintenance window.

To view a customer’s information:

Open the Customer Inquiry window. (Sales >> Inquiry >> Customer)
Enter or select a customer ID.

If the customer record has document attachments, choose the Attachment Management icon to open the Document Attachment Inquiry window.

Viewing customer transaction information

Use the Receivables Transaction Inquiry - Customer window to view unposted, posted, and historical transactions for a specified customer card.

This window also displays any voided or waived transactions. You can view posted, unposted, and historical information separately.

To view a customer’s transaction information:

Open the Receivables Transaction Inquiry - Customer window. (Sales >> Inquiry >> Transaction by Customer)
Enter or select a customer.
Select a range of documents to limit the information displayed.
Mark one or more files to include information from.

Mark Work to view unposted information.
Mark Open to view posted information.
Mark History to view historical information.

To print a report of the information displayed in the Receivables Transaction Inquiry – Customer window, choose File >> Print.

You also can open windows showing detailed information about a selected document from the Receivables Transaction Inquiry - Customer window.

Action	Window that opens
Select a document and choose the Document Number link	Receivables Transaction Inquiry Zoom or Cash Receipts Inquiry Zoom, depending on the type of document you selected
Select a document and choose the Amount Remaining link	Applied From Credits or Applied To Debits, depending on the type of document you selected
Select a document and choose the Amount Remaining expansion button	Receivables Transaction Revaluation Zoom

Viewing customer period activity

Use the Customer Period Summary Inquiry window to review an individual customer’s buying patterns over time. You can view period information by calendar month or fiscal period.

To view a customer’s period activity:

Open the Customer Period Summary Inquiry window. (Sales >> Inquiry >> Period Summary)
Enter or select a customer ID.
Mark the type of period to display—calendar or fiscal. You also can enter a year, and a specific period or month.

Viewing customer yearly activity

Use the Customer Yearly Summary Inquiry window to compare a customer’s purchasing pattern for the current year, last year, and life to date. You can select one of the following summary views for the customer’s information:

Amounts Since Last Close Displays the selected customer’s current summary amounts.

The information that is displayed in the Customer Yearly Summary Inquiry window when you select Amounts Since Last Close in the Summary View list might not represent actual fiscal year totals if you close the fiscal year before or after the last day of the fiscal year. For example, the amounts in the Year to Date column might continue to increase as transactions are posted after the last day of the fiscal year; then when you close the fiscal year, the amounts in the Last Year column will include those transactions posted after the last day of the fiscal year that you closed.

Fiscal Year Displays the selected customer’s summary amounts for the fiscal year you enter.

Calendar Year Displays the selected customer’s summary amounts for the calendar year you enter.

Closing the fiscal year will not affect the information that is displayed in the Customer Yearly Summary Inquiry window when you select Fiscal Year or Calendar Year in the Summary View list. The amounts displayed for those selections are dependent on the year and periods you enter to display.

To view a customer’s yearly activity:

Open the Customer Yearly Summary Inquiry window. (Sales >> Inquiry >> Yearly Summary)
Enter or select a customer ID.
Select a summary view. If you select either Fiscal Year or Calendar Year, enter a year, and enter or select a period range. Then choose Calculate.

To print the Sales Analysis Report, which prints the information currently displayed in the Customer Yearly Summary Inquiry window, choose File >> Print.

Viewing customer payment information

Use the Customer Payment Summary Inquiry window to view details of the payments a customer has made. You also can view credit limit, discount, payment terms, and NSF information.

To view a customer’s payment information:

Open the Customer Payment Summary Inquiry window. (Sales >> Inquiry >> Payment Summary)

Screenshot of the Customer Payment Summary Inquiry window.

Enter or select a customer ID.
To view the transactions that were entered for a customer during the selected aging period, select a period and choose the Amount link to open the Receivables Transaction Inquiry - Customer window.

Viewing national account details

Use the National Accounts Inquiry window to view details of a national account. You can view the entire national account or any customer card within the national account. See Chapter 9, “National accounts,” for more information.

To view a national account’s details:

Open the National Accounts Inquiry window. (Sales >> Inquiry >> National Accounts)
Enter or select a parent customer ID.

You also can open windows showing detailed information about a selected document from this window.

Action	Window that opens
Select a document and choose the Customer ID link	Customer Inquiry
Select a document and choose the Doc/Check Number link	Receivables Transaction Inquiry Zoom, Sales Transaction Inquiry Zoom, Invoice Inquiry, or Cash Receipts Inquiry, depending on the type of document you selected
Select a document and choose the Amt Rem link	Applied From Credits or Applied To Debits, depending on the type of document you selected
Select a document and choose the Amt Rem expansion button	Receivables Transaction Revaluation Zoom

Chapter 25: Transaction inquiries

You can use the Receivables Management inquiry windows to view detailed, summarized, or multicurrency information about transactions you entered. Also, many of the inquiry windows in Receivables Management have links you can use to view transactions as they were originally entered.

This information is divided into the following sections:

Viewing receivables summary information
Viewing transaction detail information
Viewing receivables documents
Additional document inquiries
Document printing options
Sending documents in e-mail from transaction inquiry

Viewing receivables summary information

Use the Receivables Summary Inquiry window to view the total number of documents entered for each of the document types in Receivables Management, along with the total amount for each type. This inquiry might be useful for comparing the original amounts for document types with the unapplied amounts. You also can view a customer’s balance in this window.

To view receivables summary information:

Open the Receivables Summary Inquiry window. (Sales >> Inquiry >> Receivables Summary)

Screenshot of the Receivables Summary Inquiry window.

Select a range of customers and choose Calculate to display the correct information in the window.

Viewing transaction detail information

Use the Receivables Transaction Inquiry - Document window to view unposted, posted, and historical transactions by document number or document date.

To view transaction detail information:

Open the Receivables Transaction Inquiry - Document window. (Sales >> Inquiry >> Transaction by Document)

Screenshot of the Receivables Transaction Inquiry - Document window.

Select a range of documents to limit the information displayed. You can view documents by number, date, or customer ID.
Choose Redisplay. Voided documents, NSF payments, and waived finance charges are indicated with an asterisk next to the document’s origin in the scrolling window.

To print a report of the information displayed in this window, choose File >> Print.

You also can open windows showing detailed information about a selected document from this window. See Viewing receivables documents for more information.

Action	Window that opens
Select a document and choose the Document Number link	Receivables/ Sales/ Cash Receipts Transaction Inquiry Zoom, Invoice Inquiry, depending on the type of document you selected
Select a document and choose the Customer ID link	Customer Inquiry
Select a document and choose the Amount Remaining link	Applied To Debits or Applied From Credits, depending on the type of document you selected
Select a document and choose the Amount Remaining expansion button	Receivables Transaction Revaluation Zoom

Viewing receivables documents

You can use the various receivables inquiry windows to view information about documents you entered in Receivables Management.

Use links to view information as it was entered on the original document. For example, you can select a credit memo in the scrolling window and choose the Document Number link to open the Receivables Transaction Inquiry Zoom window.

To view receivables documents:

Open either the Receivables Transaction Inquiry – Customer or the Receivables Transaction Inquiry – Document window. (Sales >> Inquiry >> Transaction by Customer -or- Sales >> Inquiry >> Transaction by Document)
Select a transaction in the scrolling window and choose the Document Number link.

The corresponding window opens, and the transaction is displayed as it was originally entered.

If you select a payment transaction, the Cash Receipts Inquiry Zoom window opens.
If you select an invoice, the Sales Transaction Inquiry Zoom window, Receivables Transaction Inquiry Zoom window, or Invoice Inquiry window opens.
If you select a sales, service/repair, warranty, or other type of transaction, the Receivables Transaction Inquiry Zoom window opens.

Additional document inquiries

You can open several other windows from the Receivables Transaction Inquiry - Customers and Receivables Transaction Inquiry - Documents windows after you select a document and choose various links. The following tables list this information.

Cash Receipts Inquiry window

You can open the following windows from the Cash Receipts Inquiry window:

Button	Window that opens
Date expansion button	Receivables Date Inquiry
Currency ID expansion button (if a multicurrency transaction)	Exchange Rate Entry Zoom
Revaluation button	Receivables Transaction Revaluation Zoom
Apply button	Applied to Debits/Applied From Credits (depending on document type)
Distribution button	Receivables Distribution Inquiry Zoom

Invoice Inquiry window

You can open the following windows from the Invoice Inquiry window:

Button	Window that opens
Customer ID expansion button	Invoice Customer Detail Inquiry
Date expansion button	Invoice Date Inquiry
Item Number expansion button	Invoice Item Detail Inquiry
Amount Received expansion button	Invoice Amount Received Inquiry or Invoice Payment Inquiry
Terms Discount Taken expansion button	Invoice Payment Terms Inquiry
Comment ID expansion button	Invoice Comment Inquiry
Freight expansion button	Invoice Tax Schedule Inquiry
Button	Window that opens
Miscellaneous expansion button	Invoice Tax Schedule Inquiry
Tax expansion button	Invoice Tax Detail Summary Entry or Invoice VAT Detail Summary Inquiry
Distributions button	Invoice Distribution Inquiry
Commissions button	Invoice Commissions Inquiry

Sales Transaction Inquiry Zoom window

You can open the following windows from the Sales Transaction Inquiry Zoom window:

Button	Window that opens
Document Number expansion button	Sales Document Detail Inquiry Zoom
Customer ID expansion button	Sales Customer Detail Inquiry Zoom
Currency ID expansion button (if you selected a multicurrency transaction)	Exchange Rate Entry
Date expansion button	Sales Date Inquiry Zoom
Item Number expansion button	Sales Item Detail Inquiry Zoom
Amount Received expansion button	Sales Payment Inquiry Zoom
Terms Discount Taken expansion button	Sales Payment Terms Inquiry Zoom
Comment ID expansion button	Sales Comment Inquiry Zoom
Trade Discount expansion button	Sales Trade Discount Inquiry Zoom
Freight expansion button	Sales Tax Schedule Inquiry Zoom
Miscellaneous expansion button	Sales Tax Schedule Inquiry Zoom
Tax expansion button	Sales Tax Detail Inquiry Zoom or Sales VAT Detail
Holds button	Sales Process Hold Trx Inquiry Zoom
User-Defined button	Sales User-Defined Fields Inquiry Zoom
Distributions button	Sales Distributions Inquiry Zoom
Commissions button	Sales Commissions Inquiry Zoom

Receivables Transaction Inquiry Zoom window

You can open the following windows from the Receivables Transaction Inquiry Zoom window:

Action	Window that opens
Document Date expansion button	Receivables Date Inquiry
E-mail Detail Inquiry button	Receivables E-mail Detail Inquiry Zoom
Currency ID expansion button (if you selected a multicurrency transaction)	Exchange Rate Entry Zoom
Terms expansion button	Terms Zoom
Tax Schedule expansion button	Tax Schedules Zoom
Tax expansion button	Sales Tax Distributions Zoom or Receivables Tax
Intrastat button	Receivables Intrastat Inquiry
Revaluation button	Receivables Transaction Revaluation Zoom
Apply button	Applied From Credits/Applied To Debits (depending on the document type)
Distribution button	Receivables Distributions Inquiry Zoom
Commission button	Receivables Commissions Inquiry Zoom

Document printing options

To print the document displayed in the Receivables Transaction Inquiry Zoom window, choose Print. The document is printed in the document format you selected using the Receivables Management Setup window.

To change the document format, choose another format from the Options menu. You can select Blank Paper, User-Defined 1, or User-Defined 2 as the document format. You also can print an alignment form from the Options menu.

The document is printed in the currency displayed in the window. You can view and print the document in the originating, functional, or reporting currency.

Sending documents in e-mail from transaction inquiry

You can send the document displayed in the Receivables Transaction Inquiry Zoom window by choosing the Send document in e-mail button. The document is sent in the file format you selected using the Customer E-mail Options window. You can’t send a document in e-mail if you chose User-Defined 1 or User-Defined 2 as the document format from the Options menu.

You can send documents in e-mail if the following conditions are met.

The document type must be available for the customer to send in e-mail.
The customer also must a To, Cc, or Bcc address to send documents in e-mail.

Whenever you see the Send document in e-mail button near the printer icon in the upper right in a window, you can choose the button to send the document in e-mail.