What's new and planned for Dynamics 365 Customer Voice
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from April 2020 through September 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).
- For a list of previous wave release plans, see the 2019 release wave 2 release plan.
- For a list of next wave release plans, see the 2020 release wave 2 release plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.
This check mark (
) shows which features have been released for public preview or early access and for general availability.
Customer Voice project templates
Customer Voice offers ready-to-use feedback project templates that include survey questions, workflows, and relevant reports.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Customer visit | Admins, makers, or analysts, automatically | - | Aug 18, 2020 |
| Order delivery | Admins, makers, or analysts, automatically | - | Aug 18, 2020 |
| Periodic customer feedback | Admins, makers, or analysts, automatically | - | Aug 18, 2020 |
| Support | Admins, makers, or analysts, automatically | - | Aug 18, 2020 |
Insights and follow-up
Define standardized customer satisfaction metrics and enable timely follow-up actions for customer issues.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Satisfaction metrics | Admins, makers, or analysts, automatically | - | Aug 18, 2020 |
Personalized portal experience
Dynamics 365 Customer Voice enables you to get personalized insights across all your customer feedback projects.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Project management | Admins, makers, or analysts, automatically | - | Aug 18, 2020 |
Description of Enabled for column values:
End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.
Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.
For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.