Be more productive with new capabilities for the enhanced email experience


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users, automatically - Aug 3, 2020 Oct 1, 2020

Business value

Email is one of the core communication channels that sellers regularly use while interacting with customers and prospects. With the enhanced email (pop-up) experience available from the timeline, sellers will have a streamlined experience and greater flexibility, allowing them to respond to and view email correspondences without losing the current context. Additionally, sellers can be more productive with an improved file attachment experience that allows them to easily add and remove files to an email.

Feature details

  • Consistent email experience: Enhanced email experience, which was earlier supported only while composing emails, will now support actions like view, update, and reply from the timeline section. (This capability will come later in August 2020.)

  • Intuitive file attachment experience: The following file attachment capabilities will be available:

    • Inline file attachment experience with the ability to manage multiple files.
    • Quick preview for files.
    • Ability to select and manage multiple attached files.


This feature is available in Unified Interface only.

This capability is available in Dynamics 365 Sales Enterprise and Dynamics 365 Sales Professional.

See also

Use email (docs)