Customer satisfaction survey integrated with Field Service customer experience portal


This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Apr 25, 2021 - Aug 24, 2021

Business value

Direct customer feedback following a service visit will drive insights and improvements within your field service organization and technician workforce.

Feature details

This feature will allow administrators to easily embed a Dynamics 365 Customer Voice survey into their Field Service customer experience portal as part of the Track my technician experience. The survey will be offered to customers as a natural step in their booking lifecycle following a completed service visit. Survey results are tied back to the completed booking, providing insights that can be correlated to actions taken during that service visit.

See also

Field Service customer portal survey (docs)