Improved service account address usability


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Enabled for Public preview Early access General availability
Users, automatically - Feb 1, 2021 Apr 1, 2021

Business value

Service accounts capture the Field Service customer, which sits at the center of any field service project. Address recommendations from Bing Maps will help the admin quickly populate the account address, reducing the capacity for data entry errors.

Feature details

Field Service users can quickly enter account service addresses using Bing Maps address recommendations with an inline map to ensure accuracy and reduce data entry errors. Additionally, the address fields will be combined, making it easier to read complete addresses.

This new experience will be enabled on the work order form, account form, and account quick-create visible both in the Field Service web and mobile apps.


The Field Service resource role by default has read privileges and cannot edit addresses, so they will see the new merged address but not the new edit with location recommendations.

See also

Enable address suggestions (docs)