Track my technician


This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Feb 22, 2021 - Apr 25, 2021

Business value

Improve your customer experience by providing visibility into upcoming service visits. Automated service visit reminders will ensure customers are ready and available when the technician arrives, eliminating wasted trips due to customer unavailability. Real-time location tracking while the technician is on the way helps your customers better plan their day around a service visit.

Feature details

This feature will be delivered with the following capabilities:

  • Automated service schedule reminders and notifications of service time changes are sent to your customers via email and SMS.
  • On the day of service, send a notification informing your customer of the technician's estimated arrival time, with ability to track the technician's progress to the destination in real time.
  • Responsive user interface hosted on Power Apps portals provides easy access from any customer device.

Track my technician

See also

Send current technician location and arrival times to your customers with Dynamics 365 Field Service (docs)