Plan and prepare for Dynamics 365 Customer Voice in 2021 release wave 2


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Voice. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.


The 2021 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2021 to March 2022. In this article, you'll find the product overview for Dynamics 365 Customer Voice.


Dynamics 365 Customer Voice is an easy-to-use, scalable, feedback management solution empowering organizations to collect, analyze, and track real-time feedback. With Dynamics 365 Customer Voice, organizations can easily personalize customer engagement with real-time surveys and analyze unified views of the customer so you can close the loop in the moments that matter.

For more information about Dynamics 365 Customer Voice, go to the product documentation and tech community forum.


Download the release overview guide and share with your team as you plan to onboard the new capabilities included in this release wave.

* Overview guide available in English version only.

Get the most out of Customer Voice

Get the most out of Customer Voice

Helpful links Description
Release plan View all capabilities included in the release.
Product updates Stay up to date on latest product updates.
Release calendar Know important release milestones.
Licensing Improve your understanding of how to license Customer Voice.
Product documentation Find documentation for Customer Voice.
User community Engage with Customer Voice experts and peers in the community.
Upcoming events Find and register for in-person and online events.
Product trials Get started with Customer Voice.