Overview of Dynamics 365 Customer Voice
Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. With deep integration from the Dynamics 365 line-of-business applications and built on Microsoft Forms, Dynamics 365 Customer Voice adds rich insights by feeding real-time survey data into customer records. Dynamics 365 Customer Voice provides an easy and friction-free experience, from creating surveys to generating actionable insights based on customer feedback with minimal setup time. It helps you to keep a pulse on what customers value and how they view your products and services, so you can rest assured that your data is supported by Microsoft security and compliance policies.
Dynamics 365 Customer Voice introduces project management capabilities. A project contains multiple surveys that share common metrics and settings to simplify survey management. When you sign in to Dynamics 365 Customer Voice, you land on the All projects tab. The All projects tab displays a list of the projects you created, and is where you create new projects and manage existing ones. It also displays the survey-related data for the project. More information: Create a project
Two other tabs are available in Dynamics 365 Customer Voice—Home and Reports:
On the Home tab, you can create a project, open recently accessed projects, and view satisfaction metrics. It provides a personalized experience, enabling you to collect customer feedback and get relevant insights quickly and easily, all in a few clicks. It also includes tips and tricks to help you get started and learn more about the application.
Use the Reports tab to view satisfaction metric dashboard and responses to your surveys. More information: Work with reports
Dynamics 365 Customer Voice availability on US Government Community Cloud
The dependency services used by Dynamics 365 Customer Voice are available on US Government Community Cloud (GCC). Dynamics 365 Customer Voice is built on top of Microsoft Forms, so the limitations of Microsoft Forms features on GCC hold true. In addition to those, note the following difference in functionality for Dynamics 365 Customer Voice on GCC:
- Dynamics 365 Customer Voice on GCC uses your organization's Microsoft Exchange mailbox to send the survey. Exchange mailbox has limitation on the number of emails that can be sent by a user. For information about Exchange mailbox limits, see Exchange Online limits.
- As a GCC customer, you must either have a Dynamics 365 enterprise license or a Microsoft 365 license.
- GCC customers requiring FedRamp certification of the services, the URL to access customer voice is https://customervoice.microsoft.us.
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