Plan and prepare for Dynamics 365 Customer Insights in 2022 release wave 1


This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Customer Insights. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.


The 2022 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2022 to September 2022. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Customer Insights.


Dynamics 365 Customer Insights, Microsoft’s customer data platform, breaks down data, technology, and people silos, empowering businesses to own and control their data. Customer Insights lets you unify customer profiles from disparate data sources, enrich them with Microsoft’s unique data assets, and create powerful AI-driven predictions, segments, and measures to better understand customers, personalize experiences, and enable wide-ranging insights.

The past two years have seen an explosive growth in data from digital channels, radical changes in data privacy, and the unprecedented expectation that organizations will work seamlessly as one to deliver real-time personalized experiences. This has turned first-party data into one of the most valuable assets that organizations have today.

To align with these market changes, we have continued to invest in the following feature themes for this release:

  • Customer understanding
  • Personalized experiences
  • Ubiquitous insights

RSS Subscription Updates to Dynamics 365 Customer Insights 2022 release wave 1

Investment areas

Investment areas

Ubiquitous insights
Organize the entire business around the delivery of exceptional experiences by driving influence across all touchpoints with a fully integrated and privacy-compliant data flow across Microsoft Dataverse, Dynamics 365, and Power Platform.

Customer understanding
Enhance time-to-value by combining quicker out-of-the-box insights, predictions, segments, and measures with “no cliffs” extensibility and custom purpose-built machine learning. These features will provide collaborative intelligence and deeper insights across the organization.

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Customer Insights below:

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Customer Insights

Get the most out of Customer Insights

Helpful links Description
Release plan View all capabilities included in the release.
Product updates Stay up to date on latest product updates.
Release calendar Know important release milestones.
Licensing Improve your understanding of how to license Customer Insights.
Product documentation Find documentation for Customer Insights.
User community Engage with Customer Insights experts and peers in the community.
Upcoming events Find and register for in-person and online events.
Product trials Get started with Customer Insights.