Business to consumer (B2C) enhancements

Important

This content is archived and is not being updated. For the latest documentation, go to Intelligent Order Management overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Omnichannel commerce remains a top investment priority for digital commerce leaders. For this release, we are providing key updates that will provide consumers the confidence to make purchases while knowing they will have a delightful post-purchase and self-service returns experience. These new capabilities allow brands to achieve more streamlined, cost-effective processes to reliably deliver to consumers. This solution can thereby help build the brand loyalty that is critical for direct-to-consumer growth and empower brands in a competitive playing field with closed marketplaces.