Improve engagement by aligning activity on the right business day
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Sales. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | - | 
Aug 31, 2022 |
Business value
Sellers need to contact customers based on their customers' availability. Thus, scheduling the sequence steps accordingly would help sellers reach out more effectively. A seller's workload can also be optimized by assigning the worklist items to the right working days. Rescheduling activities in this manner sets realistic timelines and makes customer interactions more efficient.
Feature details
When the next activity in a sequence is to remind the seller to send an email after three days, the system currently considers N+3 calendar days for the activity. The seller will have to complete these action items in advance to avoid spills, resulting in an increased workload on the last working day of the week.
With this enhancement, the seller can consider work week and duration schedule from the work hub instead of calendar days while scheduling next steps. This will lead to a balanced workload on work days across the week.
See also
Seller availability (docs)