Video overviews and instructions for Dynamics 365 Customer Insights - Journeys
Important
This article only applies to outbound marketing, which will be removed from the product on June 30, 2025. To avoid interruptions, transition to real-time journeys before this date. More information: Transition overview
If you are new to Dynamics 365 Customer Insights - Journeys, then these videos will help you gain a quick understanding of the system and how to work with some of its most-used features.
Get a quick overview
More information: Overview (Marketing)
For an even more detailed video overview of the features and benefits of Dynamics 365 Customer Insights - Journeys, including extended feature demos, see Dynamics 365 Customer Insights - Journeys | Business Applications Spring 2018 Release (36:51).
Design marketing emails
More information:
- Tutorial: Create a marketing email and go live
- Design your digital content
- Check your work using previews and test sends
- Keyboard shortcuts and accessibility features for content designers
- Email marketing overview
- Work with email, page, and form templates
- Design elements reference
Use customer journeys to create automated campaigns
More information:
- Tutorial: Create a simple customer journey
- Tutorial: Create a segment
- Tutorial: Generate activities from a customer journey
- Tutorial: Create an interactive customer journey
- Use customer journeys to create automated campaigns
- Customer journey tiles reference
- Working with segments
Qualify your hottest leads with automated lead scoring
More information:
- Tutorial: Set up lead scoring
- Design lead-scoring models
- Register link clicks and website visits
- Manage customer information
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