Real-time journeys transition resources

The following resources were created to help you transition from outbound marketing to real-time journeys in Dynamics 365 Customer Insights - Journeys as smoothly as possible. Reach out to FastTrack or your account manager for additional questions or help.


The following documentation pages cover transitioning specific outbound marketing functional areas to real-time journeys.

Transition playbooks

The playbooks listed below provide comprehensive guidance on transitioning from outbound marketing to real-time journeys in written and video form.


These blogs give conceptual overviews on the benefits of moving your workflows to real-time journeys.


If you have questions or comments, visit the Outbound to real-time transition community forum