Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Applies to: Dynamics 365 Contact Center—standalone and Dynamics 365 Customer Service only
To view the rich analytics and insights for your organization, you must enable Omnichannel historical analytics for voice in the Copilot Service admin center app.
Enable historical analytics for voice
- In the site map of Copilot Service admin center, select Insights in Operations. The Insights page appears.
- In the Omnichannel historical analytics section, select Manage. The Omnichannel historical analytics page is displayed. Select the Add historical analytics for voice checkbox.
- Select Save or Save & Close.
Related information
Introduction to the voice channel
Provision and set up the voice channel
View voice calls usage