Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Applies to: Dynamics 365 Contact Center—standalone and Dynamics 365 Customer Service only
View answers to questions about setting up Teams chat in customer engagement apps.
How do I turn off Teams collaboration?
In the site map of Copilot Service admin center, in Support experience, select Collaboration.
In Embedded chat using Teams, select Manage.
Set the toggle to No for Turn on Microsoft Teams chats inside Dynamics 365.
Save your changes.
How do I turn on Teams collaboration for specific apps?
In the site map of Copilot Service admin center, in Support experience, select Collaboration.
In Embedded chat using Teams, select Manage.
On the Microsoft Teams collaboration and chat page, turn on the toggle for Turn on Microsoft Teams chats inside Dynamics 365.
Select Turn on for selected Dynamics 365 apps, and then select the desired apps.
Note
If you’re using Teams chat for the first time or previously enabled the setting, Copilot Service workspace and Customer Service Hub are preselected and appear in the list of selected apps.
Save your changes.
Related information
Configure Teams chat
Install and set up Microsoft Teams integration
Use Teams chat