Supported languages and locale codes for voice channel

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Important

Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots might refer to Power Virtual Agents while we update documentation and training content.

This article provides information about the supported languages and locale codes for the voice channel.

Supported languages and locale codes

Omnichannel for Customer Service uses the Azure Cognitive Services speech-to-text service for transcription. So, all languages supported by speech-to-text can be transcribed. More information: Speech-to-text documentation

Note

Sentiment and AI insights are optional for the voice functionality.

See the information in the following table to know about the supported languages and locale codes.

Language	Locale code	Voice channel	Copilot Studio	IVR	Speech-to-text	Text-to-speech	Sentiment	AI suggestions	UI language support
Afrikaans - South Africa	af- ZA	No	No	No	No	No	No	No	No
Amharic	am- ET	No	No	No	No	No	No	No	No
Arabic - Algeria	ar-DZ	No	No	No	Yes	Yes	No	No	No
Arabic - Bahrain	ar-BH	No	No	No	Yes	Yes	No	No	No
Arabic - Egypt	ar-EG	No	No	No	Yes	Yes	No	No	No
Arabic - Iraq	ar-IQ	No	No	No	Yes	Yes	No	No	No
Arabic - Israel	ar-IL	No	No	No	Yes	No	No	No	No
Arabic - Jordan	ar-JO	No	No	No	Yes	Yes	No	No	No
Arabic - Kuwait	ar-KW	No	No	No	Yes	Yes	No	No	No
Arabic - Lebanon	ar-LB	No	No	No	Yes	No	No	No	No
Arabic - Libya	ar-LY	No	No	No	Yes	Yes	No	No	No
Arabic - Morocco	ar-MA	No	No	No	Yes	Yes	No	No	No
Arabic - Oman	ar-OM	No	No	No	Yes	No	No	No	No
Arabic - Palestinian Authority	ar-PS	No	No	No	Yes	No	No	No	No
Arabic - Qatar	ar-QA	No	No	No	Yes	Yes	No	No	No
Arabic - Saudi Arabia	ar-SA	Yes	No	No	Yes	Yes	Yes	Yes	Yes
Arabic - Syria	ar- SY	No	No	No	Yes	Yes	No	No	No
Arabic - Tunisia	ar-TN	No	No	No	Yes	Yes	No	No	No
Arabic - United Arab Emirates	ar-AE	No	No	No	Yes	Yes	No	No	No
Arabic - Yemen	ar-YE	No	No	No	Yes	Yes	No	No	No
Armenian	hy	No	No	No	No	No	No	No	No
Assamese	as	No	No	No	No	No	No	No	No
Azerbaijani	az	No	No	No	No	No	No	No	No
Bangla - Bangladesh	bn-BD	No	No	No	No	No	No	No	No
Bashkir	ba	No	No	No	No	No	No	No	No
Basque	eu-ES	No	No	No	No	No	No	No	Yes
Bengali - India	bn-IN	No	No	No	No	No	No	No	No
Bosnian (Latin)	bs	No	No	No	No	No	No	No	No
Bulgarian	bg-BGC UI	Yes	No	No	Yes	Yes	Yes	No	Yes
Burmese - Myanmar	my-MM	No	No	No	No	No	No	No	No
Catalan	ca	Yes	No	No	Yes	Yes	Yes	No	Yes
Chinese - China - Mandarin	zh-CN	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Chinese - Hong Kong SAR - Cantonese	zh-HK	Yes	No	No	Yes	Yes	Yes	No	Yes
Chinese - Taiwan - Traditional	zh-TW	Yes	No	No	Yes	Yes	Yes	No	Yes
Chinese - Literary	lzh	No	No	No	No	No	No	No	No
Croatian - Croatia	hr-HR	Yes	No	No	Yes	Yes	Yes	No	Yes
Czech - Czech Republic	cs-CZ	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Danish - Denmark	da-DK	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Dari	prs	No	No	No	No	No	No	No	No
Divehi	dv	No	No	No	No	No	No	No	No
Dutch - Belgium	nl-BE	Yes	No	No	Yes	Yes	No	No	No
Dutch - Netherlands	nl-NL	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
English - Australia	en-AU	Yes	Yes	Yes	Yes	Yes	No	No	No
English - Canada	en-CA	No	No	No	Yes	Yes	No	No	No
English - Ghana	en-GH	No	No	No	Yes	Yes	No	No	No
English - Hong Kong SAR	en-HK	No	No	No	Yes	Yes	No	No	No
English - India	en-IN	No	No	No	Yes	Yes	No	No	No
English - Ireland	en-IE	No	No	No	Yes	Yes	No	No	No
English - Kenya	en-KE	No	No	No	Yes	Yes	No	No	No
English - Nigeria	en-NG	No	No	No	Yes	Yes	No	No	No
English - New Zealand	en-NZ	Yes	No	No	Yes	Yes	No	No	No
English - Philippines	en-PH	No	No	No	Yes	Yes	No	No	No
English - Singapore	en-SG	No	No	No	Yes	Yes	No	No	No
English - South Africa	en-SA	No	No	No	Yes	Yes	No	No	No
English - Tanzania	en-TZ	No	No	No	Yes	Yes	No	No	No
English - United Kingdom	en-GB	Yes	Yes	Yes	Yes	Yes	No	No	No
English - United States	en-US	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Estonian - Estonia	et-EE	Yes	No	No	Yes	Yes	Yes	No	Yes
Fijian	fj	No	No	No	No	No	No	No	No
Filipino	fil-PH	No	No	No	No	Yes	No	No	No
Finnish	fi-FI	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
French - Canada	fr-CA	Yes	Yes	Yes	Yes	Yes	No	No	No
French - France	fr-FR	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
French - Switzerland	fr-CH	No	No	No	Yes	Yes	No	No	No
Galician	gl-ES	No	No	No	No	No	No	No	Yes
Georgian	ka	No	No	No	No	No	No	No	No
German - Austria	de-AT	No	No	No	Yes	Yes	No	No	No
German - Germany	de-DE	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
German - Switzerland	de-CH	No	No	No	Yes	Yes	No	No	No
Greek - Greece	el-GR	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Gujarati - India	gu-IN	No	No	No	Yes	Yes	No	No	No
Haitian Creole	ht	No	No	No	No	No	No	No	No
Hebrew - Israel	he-IL	Yes	No	No	Yes	Yes	Yes	No	Yes
Hindi - India	hi-IN	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Hmong Daw	mww	No	No	No	No	No	No	No	No
Hungarian - Hungary	hu-HU	Yes	No	No	Yes	Yes	Yes	No	Yes
Icelandic - Iceland	is-IS	No	No	No	No	No	No	No	No
Indonesian - Indonesia	id-ID	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Inuinnaqtun	ikt	No	No	No	No	No	No	No	No
Inuktitut	iu	No	No	No	No	No	No	No	No
Inuktitut - Latin	iu-Latn	No	No	No	No	No	No	No	No
Irish - Ireland	ga-IE	No	No	No	Yes	Yes	No	No	No
Italian - Italy	it -IT	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Japanese - Japan	ja-JP	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Javanese - Indonesia	jv-ID	No	No	No	No	No	No	No	No
Kannada - India	kn-IN	No	No	No	Yes	Yes	No	No	No
Kazakh - Kazakhstan	kk-KZ	No	No	No	No	No	No	No	Yes
Khmer - Cambodia	km-KH	No	No	No	No	No	No	No	No
Klingon	tlh-	No	No	No	No	No	No	No	No
Klingon (plqaD)	tlh-Piqd	No	No	No	No	No	No	No	No
Korean - Korea	ko-KR	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Kurdish (Central)	ku	No	No	No	No	No	No	No	No
Kurdish (Northern)	kmr	No	No	No	No	No	No	No	No
Kyrgyz	ky	No	No	No	No	No	No	No	No
Lao - Laos	lo-LA	No	No	No	No	No	No	No	No
Latvian - Latvia	lv-LV	Yes	No	No	Yes	Yes	Yes	No	Yes
Lithuanian - Lithuania	lt-LT	Yes	No	No	Yes	Yes	Yes	No	Yes
Macedonian - Republic of North Macedonia	mk-MK	No	No	No	No	No	No	No	No
Malagasy	mg	No	No	No	No	No	No	No	No
Malay - Malaysia	ms-MY	Yes	No	No	Yes	Yes	Yes	No	Yes
Malayalam - India	ml-IN	No	No	No	No	No	No	No	No
Maltese - Malta	mt-MT	No	No	No	Yes	Yes	No	No	No
Maori	mi	No	No	No	No	No	No	No	No
Marathi - India	mr-IN	No	No	No	Yes	Yes	No	No	No
Mongolian - Cyrillic	mn-Cyrl	No	No	No	No	No	No	No	No
Mongolian - Traditional	mn-Mong	No	No	No	No	No	No	No	No
Nepali	ne	No	No	No	No	No	No	No	No
Norwegian Bokmal - Norway	nb-NO	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Odia	or	No	No	No	No	No	No	No	No
Pashto - Afghanistan	ps-AF	No	No	No	No	No	No	No	No
Persian - Iran	fa-IR	No	No	No	No	No	No	No	No
Polish - Poland	pl-PL	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Portuguese - Brazil	pt-BR	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Portuguese - Portugal	pt-PT	Yes	No	No	Yes	Yes	No	No	No
Punjabi	pa	No	No	No	No	No	No	No	No
Queretaro Otomi	otq	No	No	No	No	No	No	No	No
Romanian - Romania	ro-RO	Yes	No	No	Yes	Yes	Yes	No	Yes
Russian - Russia	ru-RU	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Samoan	sm	No	No	No	No	No	No	No	No
Serbian (Cyrillic) - Serbia	sr-Cyrl-CS or sr-RS	No	No	No	No	No	Yes	No	Yes
Serbian (Latin) - Serbia	sr-Latn-CS	No	No	No	No	No	Yes	No	Yes
Sinhala - Sri Lanka	si-LK	No	No	No	No	No	No	No	No
Slovak - Slovakia	sk-SK	Yes	No	No	Yes	Yes	Yes	No	Yes
Slovenian - Slovenia	sl-SL	Yes	No	No	Yes	Yes	Yes	No	Yes
Somali - Somalia	so-SO	No	No	No	No	No	No	No	No
Spanish - Argentina	es-AR	No	No	No	Yes	Yes	No	No	No
Spanish - Bolivia	es-BO	No	No	No	Yes	Yes	No	No	No
Spanish - Chile	es-CL	No	No	No	Yes	Yes	No	No	No
Spanish - Colombia	es-CO	No	No	No	Yes	Yes	No	No	No
Spanish - Costa Rica	es-CR	No	No	No	Yes	Yes	No	No	No
Spanish - Cuba	es-CU	No	No	No	Yes	Yes	No	No	No
Spanish - Dominican Republic	es-DO	No	No	No	Yes	Yes	No	No	No
Spanish - Ecuador	es-EC	No	No	No	Yes	Yes	No	No	No
Spanish - El Salvador	es-SV	No	No	No	Yes	Yes	No	No	No
Spanish Equatorial Guinea	es-GQ	No	No	No	Yes	Yes	No	No	No
Spanish - Guatemala	es-GT	No	No	No	Yes	Yes	No	No	No
Spanish - Honduras	es-HN	No	No	No	Yes	Yes	No	No	No
Spanish - Mexico	es-Mx	Yes	No	No	Yes	Yes	No	No	No
Spanish - Nicaragua	es-NI	No	No	No	Yes	Yes	No	No	No
Spanish - Panama	es-PA	No	No	No	Yes	Yes	No	No	No
Spanish - Paraguay	es-PY	No	No	No	Yes	Yes	No	No	No
Spanish - Peru	es-PE	No	No	No	Yes	Yes	No	No	No
Spanish - Puerto Rico	es-PR	No	No	No	Yes	Yes	No	No	No
Spanish - Spain	es-ES	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Spanish - Venezuela	es-VE	No	No	No	Yes	Yes	No	No	No
Spanish - Uruguay	es-UY	No	No	No	Yes	Yes	No	No	No
Spanish - US	es-US	Yes	Yes	Yes	Yes	Yes	No	No	No
Sudanese - Indonesia	su-ID	No	No	No	No	No	No	No	No
Swahili - Kenya	sw-KE	No	No	No	Yes	Yes	No	No	No
Swahili - Tanzania	sw-TZ	No	No	No	No	No	No	No	No
Swedish - Sweden	sv-SE	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Tahitian	ty	No	No	No	No	No	No	No	No
Tamil - India	ta-IN	No	No	No	Yes	Yes	No	No	No
Tatar	tt	No	No	No	No	No	No	No	No
Telugu - India	te-IN	No	No	No	Yes	Yes	No	No	No
Thai - Thailand	th-TH	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Tibetan	bo	No	No	No	No	No	No	No	No
Tigrinya	ti	No	No	No	No	No	No	No	No
Tongan	to	No	No	No	No	No	No	No	No
Turkish - Türkiye	tr-TR	Yes	Yes	Yes	Yes	Yes	Yes	No	Yes
Ukrainian - Ukraine	uk-UA	No	No	No	No	No	Yes	No	Yes
Upper Sorbian	hsb	No	No	No	No	No	No	No	No
Urdu - India	ur-IN	No	No	No	No	No	No	No	No
Uyghur	ug	No	No	No	No	No	No	No	No
Uzbek - Uzbekistan	uz-UZ	No	No	No	No	No	No	No	No
Vietnamese - Vietnam	vi-VN	Yes	No	No	Yes	Yes	Yes	No	Yes
Welsh - United Kingdom	cy-GB	No	No	No	No	No	No	No	No
Yucatec Maya	yua	No	No	No	No	No	No	No	No
Zulu - South Africa	zu-ZA	No	No	No	No	No	No	No	No

Use the information in the following table to find out more about language support for voice-related features.

Feature	List of supported languages
Transcription	Language and speech support
Copilot Studio (IVR)	Languages supported by Copilot Studio
Bring your own bot (IVR)	Language and voice support for the Speech service
AI suggestions	Language support for AI suggestions
Sentiment Analysis	Multilingual sentiment
Other Omnichannel for Customer Service features	Language availability in Omnichannel for Customer Service

Next steps

Provision voice channel

Related information

Overview of the voice channel
FAQ about the voice channel in Omnichannel for Customer Service