Troubleshoot issues in Customer Service and FAQ about Customer Service

Troubleshooting articles

The troubleshooting articles explain how to diagnose and fix issues that you might encounter when you use Microsoft Dynamics 365 Customer Service. Learn more in Microsoft Dynamics 365 Customer Service troubleshooting.

Frequently asked questions

The following FAQ articles discuss issues specific to Customer Service. Each of these articles includes multiple FAQs for a specific feature area or app.

• FAQ about Copilot Service admin center
• FAQ about unified routing
• FAQ about managing cases
• FAQ about automatic record creation
• FAQ about AI suggestions for cases and knowledge articles
• FAQ about Omnichannel for Customer Service
• FAQ about custom time calculation of SLA KPIs
• FAQ about the voice channel
• FAQ about Activities and the Timeline Wall
• FAQs about adding users to Experience profile
• FAQ about setting up Teams chat