Personas and privileges

This topic lists the table privileges and recommended access levels for the administrator, supervisor, and agent personas in Customer Service and Omnichannel for Customer Service.

To know more about the various access levels, see Security roles.

For more information about how personas are mapped to roles, see Manage personas.

Note

If custom plug-ins and workflows are used in the system, then you must ensure that the required privileges are granted to the personas, otherwise your plug-ins won't work.

Based on the channel provisioned, an entity may or may not exist. You'll need to add privileges for entities that exist.

Persona: Administrator

The following table lists the privileges and recommended access levels for the admin persona.

Table name	Table unique name	Privilege name	Recommended access level
Activity	Activity	Append, Append To, Delete, Update	Local
		Assign	Deep
		Create	Basic
		Read, Share	Global
AdminAppState	msdyn_adminappstate	Append, Append To, Create, Delete, Read, Update	Global
Agent Status history	msdyn_agentstatushistory	Create, Delete, Read, Update	Global
AI Configuration	msdyn_aiconfiguration	Append, Append To, Create, Delete, Read, Update	Global
AI Model	msdyn_aimodel	Append, Append To, Create, Delete, Read, Update	Global
AI Template	msdyn_aitemplate	Read	Global
App Module	AppModule	Read, Update	Global
App Profile	msdyn_appconfiguration	Append, Append To, Create, Delete, Read, Update	Global
App Configuration	AppConfig	Read	Global
App Parameter Definition (Deprecated)	msdyn_consoleappparameterdefinition	Append, Append To, Create, Delete, Read, Update	Global
Apple messages for business acount	msdyn_ocapplebusinessaccount	Read	Global
Application Extension	msdyn_applicationextension	Append, Append To, Create, Delete, Read, Update	Global
Application Tab Template	msdyn_applicationtabtemplate	Append, Append To, Create, Delete, Read, Update	Global
Application Tab Template  (Deprecated)	msdyn_consoleapplicationtemplate	Append, Append To, Create, Delete, Read, Update	Global
Application Type (Deprecated)	msdyn_consoleapplicationtype	Append, Append To, Create, Delete, Read, Update	Global
Assignment Configuration	msdyn_assignmentconfiguration	Append, Append To, Create, Delete, Read, Update	Global
Assignment Configuration Step	msdyn_assignmentconfigurationstep	Append, Append To, Create, Delete, Read, Update	Global
Audio File	msdyn_soundfile	Append, Append To, Create, Delete, Read, Update	Global
Authentication Settings	msdyn_authenticationsettings	Read	Global
Bookable Resource	BookableResource	Append, Append To, Create, Delete, Read, Update	Global
Bookable Resource Capacity Profile	msdyn_bookableresourcecapacityprofile	Append, Append To, Assign, Create, Delete, Read, Share, Update	Global
Bookable Resource Characteristic	BookableResourceCharacteristic	Append, Append To, Create, Delete, Read, Update	Global
Capacity Profile	msdyn_capacityprofile	Append, Append To, Assign, Create, Delete, Read, Share, Update	Global
channel	msdyn_channel	Append, Append To, Create, Delete, Read, Update	Global
Channel Provider	msdyn_channelprovider	Create, Delete, Read, Update	Global
Channel Capability	msdyn_channelcapability	Read	Global
Channel Configuration	msdyn_occhannelconfiguration	Read, Update	Global
Channel Integration Framework  v1.0 Provider	msdyn_ciprovider	Append, Append To, Create, Delete, Read, Update	Global
Channel State Configuration	msdyn_occhannelstateconfiguration	Read	Global
Characteristic	Characteristic	Append, Append To, Create, Delete, Read, Update	Global
Characteristic mapping	msdyn_ocsitdskill	Append, Append To, Create, Delete, Read, Update	Global
Chat Widget	msdyn_livechatconfig	Read	Global
Charts	SavedQueryVisualizations	Read	Global
Columns	Attribute	Update	Global
Context item value	msdyn_ocliveworkitemcontextitem	Append, Create, Delete, Read, Update	Global
Context variable	msdyn_ocliveworkstreamcontextvariable	Append, Append To, Create, Delete, Read, Update	Global
Conversation Action	msdyn_conversationaction	Read	Global
Conversation Action Locale	msdyn_conversationactionlocale	Read	Global
Conversation Capacity profile	msdyn_ocliveworkitemcapacityprofile	Append, Append To, Assign, Create, Delete, Read, Share, Update	Global
Conversation Characteristic	msdyn_ocliveworkitemcharacteristic	Append, Append To, Create, Delete, Read, Update	Global
Conversation Sentiment	msdyn_ocliveworkitemsentiment	Create, Delete, Read, Update	Global
Custom messaging account	msdyn_ocbotchannelregistration	Append, Append To, Create, Delete, Read, Update	Global
Custom messaging channel	msdyn_occustommessagingchannel	Read	Global
Customization	Customization	Publish, Read, Update	Global

Table name	Table unique name	Privilege name	Recommended access level
Decision contract	msdyn_decisioncontract	Append, Append To, Assign, Create, Delete, Read, Share, Update	Global
Decision rule set	msdyn_decisionruleset	Append, Append To, Assign, Create, Delete, Read, Share, Update	Global
Deprecated Workstream Entity Configuration	msdyn_entityconfig	Append, Append To, Create, Delete, Read, Update	Global
Entity	msdyn_entityroutingconfiguration	Append, Append To, Create, Delete, Read, Update	Global
Entity Routing Context	msdyn_cdsentityengagementctx	Create, Delete, Read, Update	Global
Facebook Page	msdyn_ocfbpage	Read	Global
Forms	SystemForm	Read	Global
Geo Location Provider	msdyn_oc_geolocationprovider	Append, Append To, Create, Delete, Read, Update	Global
Google's Business Messages agent account	msdyn_ocgooglebusinessmessagesagentaccount	Read	Global
KPI Event Definition	msdyn_kpieventdefinition	Read	Global
Language	msdyn_oclanguage	Read, Append To	Global
LINE account	msdyn_oclinechannelconfig	Read	Global
Live work item event	msdyn_liveworkitemevent	Create, Delete, Read, Update	Global
Live Work Item Participant (Deprecated)	msdyn_ocliveworkitemparticipant	Create, Delete, Read, Update	Global
Localization	msdyn_oclocalizationdata	Append, Append To, Create, Delete, Read, Update	Global
Masking Rule	msdyn_maskingrule	Create, Delete, Read, Update	Global
Master Entity Routing Configuration	msdyn_masterentityroutingconfiguration	Create	Local
		Append, Append To, Assign, Read, Share, Update	Global
		Delete	Deep
Message	msdyn_ocsystemmessage	Append, Append To, Create, Delete, Read, Update	Global
Microsoft Teams	msdyn_octeamschannelconfig	Read	Global
Model training details	msdyn_ocsimltraining	Append, Append To, Create, Delete, Read, Update	Global
Notification Field	msdyn_notificationfield	Append, Append To, Create, Delete, Read, Update	Global
Notification Template	msdyn_notificationtemplate	Append, Append To, Create, Delete, Read, Update	Global
Notification Field (Deprecated)	msdyn_consoleapplicationnotificationfield	Append, Append To, Create, Delete, Read, Update	Global
Notification Template  (Deprecated)	msdyn_consoleapplicationnotificationtemplate	Append, Append To, Create, Delete, Read, Update	Global
Omnichannel Queue (deprecated)	msdyn_omnichannelqueue	Append, Append To, Assign, Create, Delete, Read, Update	Global
Omnichannel Configuration	msdyn_omnichannelconfiguration	Append, Append To, Read, Update	Global
Omnichannel Personalization	msdyn_omnichannelpersonalization	Create, Delete, Read, Update	Global
Ongoing conversation (Deprecated)	msdyn_liveconversation	Append, Append To, Update	Local
		Assign	Deep
		Create	Basic
		Read, Share	Global
Operating Hour	msdyn_operatinghour	Append, Append To, Create, Delete, Read, Update	Global
Organization	organization	Read	Global
Pane tool configuration	msdyn_panetoolconfiguration	Read	Global
Parameter (Deprecated)	msdyn_consoleapplicationtemplateparameter	Append, Append To, Create, Delete, Read, Update	Global
Persona Security Role Mapping	msdyn_personasecurityrolemapping	Append, Append To, Create, Delete, Read, Update	Global
Personal quick reply	msdyn_personalmessage	Append, Append To, Create, Delete, Read, Update	Basic
Personal sound setting	msdyn_personalsoundsetting	Append, Append To, Create, Delete, Read, Update	Basic
PluginAssembly	PluginAssembly	Read	Global
PluginType	PluginType	Read	Global
Power BI Configuration	msdyn_analytics	Create, Delete, Read, Update	Global
Presence	msdyn_presence	Append, Append To, Create, Delete, Read, Update	Global
Productivity pane configuration	msdyn_paneconfiguration	Read	Global
Provisioning State	msdyn_ocprovisioningstate	Append, Append To, Create, Delete, Read, Update	Global
Publisher	Publisher	Read	Global
Publisher Address	PublisherAddress	Read	Global

Table name	Table unique name	Privilege name	Recommended access level
Query	Query	Read, Update	Global
Queue	Queue	Append, Append To, Assign, Create, Delete, Read, Update	Global
Quick reply	msdyn_cannedmessage	Append, Append To, Create, Delete, Read, Update	Global
Rating Model	RatingModel	Append, Append To, Create, Delete, Read, Update	Global
Rating Value	RatingValue	Append, Append To, Create, Delete, Read, Update	Global
Recording	msdyn_ocrecording	Append, Append To, Create, Delete, Read, Update	Global
Relationship	Relationship	Update	Global
Role	Role	Append To, Assign, Read	Global
Routing configuration	msdyn_routingconfiguration	Append, Append To, Create, Delete, Read, Update	Global
Routing configuration step	msdyn_routingconfigurationstep	Append, Append To, Create, Delete, Read, Update	Global
Rule Item	msdyn_ocruleitem	Append, Append To, Create, Delete, Read, Update	Global
Rulesetentitymapping	msdyn_rulesetdependencymapping	Append, Append To, Assign, Create, Delete, Read, Update	Global
Scenario	msdyn_scenario	Append, Append To, Create, Delete, Read, Update	Global
SdkMessage	SdkMessage	Read	Global
SdkMessageProcessingStep	SdkMessageProcessingStep	Read	Global
SdkMessageProcessingStepImage	SdkMessageProcessingStepImage	Read	Global
Search Configuration	msdyn_searchconfiguration	Create, Delete, Read, Update	Global
Self service	msdyn_visitorjourney	Read	Global
Sentiment Analysis	msdyn_sentimentanalysis	Read, Update	Global
Service Endpoint	ServiceEndpoint	Read	Global
Session event	msdyn_sessionevent	Create, Delete, Read, Update	Global
Session Template	msdyn_sessiontemplate	Append, Append To, Create, Delete, Read, Update	Global
Session Characteristic	msdyn_ocsessioncharacteristic	Append, Append To, Create, Delete, Read, Update	Global
Session participant	msdyn_sessionparticipant	Create, Delete, Read, Update	Global
Session Templates (Deprecated)	msdyn_consoleapplicationsessiontemplate	Append, Append To, Create, Delete, Read, Update	Global
SharePoint Data	SharePointData	Create, Read, Update	Global
SharePointDocument	SharePointDocument	Read	Global
Skill finder model	msdyn_ocskillidentmlmodel	Append, Append To, Create, Delete, Read, Update	Global
SMS Number settings	msdyn_ocsmschannelsetting	Read	Global
Solution	Solution	Read, Update	Global
Sound notification setting	msdyn_soundnotificationsetting	Append, Append To, Create, Delete, Read, Update	Global
System User	User	Append, Append To, Create, Read, Update	Global
Table	Entity	Update	Global
Tag	msdyn_octag	Append, Append To, Create, Delete, Read, Update	Global
Template Parameter	msdyn_templateparameter	Append, Append To, Create, Delete, Read, Update	Global
Template Tag (Deprecated)	msdyn_templatetags	Append, Append To, Create, Delete, Read, Update	Global
Training data import configuration	msdyn_ocsitdimportconfig	Append, Append To, Create, Delete, Read, Update	Global
Training record	msdyn_ocsitrainingdata	Append, Append To, Create, Delete, Read, Update	Global
Transcript	msdyn_transcript	Append, Append To, Create, Delete, Read, Update	Global
Twitter handle	msdyn_octwitterhandle	Read	Global
Unified routing diagnostic	msdyn_unifiedroutingdiagnostic	Delete, Read, Update	Global
Unified routing run	msdyn_unifiedroutingrun	Delete, Read	Global
UR notification template	msdyn_urnotificationtemplate	Append, Append To, Create, Delete, Read, Update	Global
UR Notification Template  Mapping	msdyn_urnotificationtemplatemapping	Append, Append To, Create, Delete, Read, Update	Global
User Setting	msdyusd_usersettings	Append, Append To, Read, Update	Global
User settings	msdyn_usersetting	Append, Append To, Create, Delete, Read, Update	Global
Voice Channel Setting	msdyn_ocvoicechannelsetting	Read	Global
WeChat account	msdyn_ocwechatchannelconfig	Read	Global
WhatsApp number	msdyn_ocwhatsappchannelnumber	Read	Global
Work stream capacity profile	msdyn_liveworkstreamcapacityprofile	Append, Append To, Assign, Create, Delete, Read, Share, Update	Global
Workstream	msdyn_liveworkstream	Append, Append To, Assign, Create, Delete, Read, Share, Update	Global

Persona: Supervisor

The following table lists the privileges and recommended access levels for the supervisor persona.

Table name (A-O)	Table unique name	Privilege name	Recommended access level
Activity	Activity	Append, Append To, Delete, Update	Local
		Assign	Deep
		Create	Basic
		Read, Share	Global
Agent Status history	msdyn_agentstatushistory	Read	Global
App Module	AppModule	Read	Global
App Profile	msdyn_appconfiguration	Read	Global
App Parameter Definition  (Deprecated)	msdyn_consoleappparameterdefinition	Read	Global
Apple messages for business acount	msdyn_ocapplebusinessaccount	Read	Global
Application Extension	msdyn_applicationextension	Read	Global
Application Tab Template	msdyn_applicationtabtemplate	Read	Global
Application Tab Template  (Deprecated)	msdyn_consoleapplicationtemplate	Read	Global
Application Type (Deprecated)	msdyn_consoleapplicationtype	Read	Global
Audio File	msdyn_soundfile	Append, Append To, Create, Delete, Read, Update	Global
Authentication Settings	msdyn_authenticationsettings	Read	Global
Bookable Resource	BookableResource	Read	Global
Bookable Resource  Characteristic	BookableResourceCharacteristic	Read	Global
channel	msdyn_channel	Read	Global
Channel Provider	msdyn_channelprovider	Read	Global
Channel Capability	msdyn_channelcapability	Read	Global
Channel Integration Framework  v1.0 Provider	msdyn_ciprovider	Read	Global
Characteristic	Characteristic	Read	Global
Chat Widget	msdyn_livechatconfig	Read	Global
Context item value	msdyn_ocliveworkitemcontextitem	Read	Global
		Append, Create, Update	Basic
Context variable	msdyn_ocliveworkstreamcontextvariable	Read	Global
Conversation Action	msdyn_conversationaction	Read	Global
Conversation Action Locale	msdyn_conversationactionlocale	Read	Global
Conversation Characteristic	msdyn_ocliveworkitemcharacteristic	Read	Global
Conversation Sentiment	msdyn_ocliveworkitemsentiment	Read	Global
Custom messaging account	msdyn_ocbotchannelregistration	Read	Global
Custom messaging channel	msdyn_occustommessagingchannel	Read	Global
Deprecated Workstream  Entity Configuration	msdyn_entityconfig	Read	Global
Entity	msdyn_entityroutingconfiguration	Read	Global
Entity Routing Context	msdyn_cdsentityengagementctx	Read	Global
Facebook Page	msdyn_ocfbpage	Read	Global
Geo Location Provider	msdyn_oc_geolocationprovider	Read	Global
Google's Business Messages agent account	msdyn_ocgooglebusinessmessagesagentaccount	Read	Global
Language	msdyn_oclanguage	Read	Global
LINE account	msdyn_oclinechannelconfig	Read	Global
Live work item event	msdyn_liveworkitemevent	Read	Global
Live Work Item Participant  (Deprecated)	msdyn_ocliveworkitemparticipant	Read	Global
Localization	msdyn_oclocalizationdata	Create, Delete, Read, Update	Global
Masking Rule	msdyn_maskingrule	Read	Global
Master Entity Routing  Configuration	msdyn_masterentityroutingconfiguration	Read	Global
Message	msdyn_ocsystemmessage	Create, Delete, Read, Update	Global
Microsoft Teams	msdyn_octeamschannelconfig	Read	Global
Notification Field	msdyn_notificationfield	Read	Global
Notification Template	msdyn_notificationtemplate	Read	Global
Notification Field (Deprecated)	msdyn_consoleapplicationnotificationfield	Read	Global
Notification Template  (Deprecated)	msdyn_consoleapplicationnotificationtemplate	Read	Global
Omnichannel Queue (deprecated)	msdyn_omnichannelqueue	Append, Append To, Read	Global
Omnichannel Configuration	msdyn_omnichannelconfiguration	Read	Global
Omnichannel Personalization	msdyn_omnichannelpersonalization	Create, Delete, Read, Update	Basic
Ongoing conversation  (Deprecated)	msdyn_liveconversation	Create	Basic
		Read, Share	Global
		Append, Append To, Update	Local
		Assign	Deep
Operating Hour	msdyn_operatinghour	Read	Global
Organization	organization	Read	Global

Table name	Table unique name	Privilege name	Recommended access level
Parameter (Deprecated)	msdyn_consoleapplicationtemplateparameter	Read	Global
Persona Security Role Mapping	msdyn_personasecurityrolemapping	Read	Global
Personal quick reply	msdyn_personalmessage	Append, Append To, Create, Delete, Read, Update	Basic
Personal sound setting	msdyn_Personalsoundsetting	Append, Append To, Create, Delete, Read, Update	Basic
PluginAssembly	PluginAssembly	Read	Global
PluginType	PluginType	Read	Global
Power BI Configuration	msdyn_analytics	Read	Global
Presence	msdyn_presence	Append, Append To, Read	Global
Provisioning State	msdyn_ocprovisioningstate	Read	Global
Queue	Queue	Append, Append To, Read	Global
Quick reply	msdyn_cannedmessage	Create, Delete, Read, Update	Global
Rating Model	RatingModel	Read	Global
Rating Value	RatingValue	Read	Global
Recording	msdyn_ocrecording	Read	Global
Role	Role	Read	Global
Rule Item	msdyn_ocruleitem	Read	Global
Scenario	msdyn_scenario	Read	Global
SdkMessage	SdkMessage	Read	Global
SdkMessageProcessingStep	SdkMessageProcessingStep	Read	Global
SdkMessageProcessingStepImage	SdkMessageProcessingStepImage	Read	Global
Search Configuration	msdyn_searchconfiguration	Read	Global
Self service	msdyn_visitorjourney	Read	Global
Sentiment Analysis	msdyn_sentimentanalysis	Read	Global
Service Endpoint	ServiceEndpoint	Read	Global
Session event	msdyn_sessionevent	Read	Global
Session Template	msdyn_sessiontemplate	Read	Global
Session Characteristic	msdyn_ocsessioncharacteristic	Read	Global
Session participant	msdyn_sessionparticipant	Read	Global
Session Templates (Deprecated)	msdyn_consoleapplicationsessiontemplate	Read	Global
SharePoint Data	SharePointData	Create, Read, Update	Global
SharePointDocument	SharePointDocument	Read	Global
SMS Number settings	msdyn_ocsmschannelsetting	Read	Global
Solution	Solution	Read	Global
Sound notification setting	msdyn_soundnotificationsetting	Append, Append To, Create, Delete, Read, Update	Global
System User	User	Append, Append To, Create, Read, Update	Local
Tag	msdyn_octag	Append, Append To, Create, Delete, Read, Update	Global
Template Parameter	msdyn_templateparameter	Read	Global
Template Tag (Deprecated)	msdyn_templatetags	Read	Global
Transcript	msdyn_transcript	Read	Global
Twitter handle	msdyn_octwitterhandle	Read	Global
UR notification template	msdyn_urnotificationtemplate	Read	Global
UR Notification Template Mapping	msdyn_urnotificationtemplatemapping	Read	Global
User Setting	msdyusd_usersettings	Append, Append To, Read, Update	Global
User settings	msdyn_usersetting	Append, Append To, Create, Delete, Read, Update	Global
Voice Channel Setting	msdyn_ocvoicechannelsetting	Read	Global
WeChat account	msdyn_ocwechatchannelconfig	Read	Global
WhatsApp number	msdyn_ocwhatsappchannelnumber	Read	Global
Workstream	msdyn_liveworkstream	Read	Global

Persona: Agent

The following table lists the privileges and recommended access levels for the agent persona.

Table name	Table unique name	Privilege name	Recommended access level
Activity	Activity	Append, Append To, Delete, Update	Local
		Assign	Deep
		Create	Basic
		Read, Share	Global
Agent Status history	msdyn_agentstatushistory	Read	Global
App Module	AppModule	Read	Global
App Profile	msdyn_appconfiguration	Read	Global
App Parameter Definition (Deprecated)	msdyn_consoleappparameterdefinition	Read	Global
Apple messages for business acount	msdyn_ocapplebusinessaccount	Read	Global
Application Extension	msdyn_applicationextension	Read	Global
Application Tab Template	msdyn_applicationtabtemplate	Read	Global
Application Tab Template  (Deprecated)	msdyn_consoleapplicationtemplate	Read	Global
Application Type  (Deprecated)	msdyn_consoleapplicationtype	Read	Global
Assignment Configuration	msdyn_assignmentconfiguration	Read	Global
Assignment Configuration  Step	msdyn_assignmentconfigurationstep	Read	Global
Audio File	msdyn_soundfile	Append, Append To, Read	Global
Authentication Settings	msdyn_authenticationsettings	Read	Global
Bookable Resource	BookableResource	Read	Global
Bookable Resource Capacity  Profile	msdyn_bookableresourcecapacityprofile	Read	Local
Bookable Resource  Characteristic	BookableResourceCharacteristic	Read	Global
Capacity Profile	msdyn_capacityprofile	Read	Basic
channel	msdyn_channel	Read	Global
Channel Provider	msdyn_channelprovider	Read	Global
Channel Capability	msdyn_channelcapability	Read	Global
Channel Integration Framework  v1.0 Provider	msdyn_ciprovider	Read	Global
Characteristic	Characteristic	Read	Global
Characteristic mapping	msdyn_ocsitdskill	Read	Global
Chat Widget	msdyn_livechatconfig	Read	Global
Context item value	msdyn_ocliveworkitemcontextitem	Read	Global
		Append, Create, Update	Basic
Context variable	msdyn_ocliveworkstreamcontextvariable	Read	Global
Conversation Action	msdyn_conversationaction	Read	Global
Conversation Action Locale	msdyn_conversationactionlocale	Read	Global
Conversation Capacity profile	msdyn_ocliveworkitemcapacityprofile	Read	Local
Conversation Characteristic	msdyn_ocliveworkitemcharacteristic	Read	Global
Conversation Sentiment	msdyn_ocliveworkitemsentiment	Read	Global
Custom messaging account	msdyn_ocbotchannelregistration	Read	Global
Custom messaging channel	msdyn_occustommessagingchannel	Read	Global
Decision contract	msdyn_decisioncontract	Append, Append To, Read	Global
		Assign, Share	Basic
Decision rule set	msdyn_decisionruleset	Append, Append To, Read	Global
		Assign, Share	Basic
Deprecated Workstream < Entity Configuration	msdyn_entityconfig	Read	Global
Entity	msdyn_entityroutingconfiguration	Read	Global
Entity Routing Context	msdyn_cdsentityengagementctx	Read	Global
Facebook Page	msdyn_ocfbpage	Read	Global
Google's Business Messages agent account	msdyn_ocgooglebusinessmessagesagentaccount	Read	Global

Table name	Table unique name	Privilege name	Recommended access level
KPI Event Definition	msdyn_kpieventdefinition	Read	Global
Language	msdyn_oclanguage	Read	Global
LINE account	msdyn_oclinechannelconfig	Read	Global
Live work item event	msdyn_liveworkitemevent	Read	Global
Live Work Item Participant  (Deprecated)	msdyn_ocliveworkitemparticipant	Read	Global
Localization	msdyn_oclocalizationdata	Read	Global
Masking Rule	msdyn_maskingrule	Read	Global
Master Entity Routing  Configuration	msdyn_masterentityroutingconfiguration	Append, Append To, Read	Global
		Assign, Share	Basic
Message	msdyn_ocsystemmessage	Read	Global
Microsoft Teams	msdyn_octeamschannelconfig	Read	Global
Model training details	msdyn_ocsimltraining	Read	Global
Notification Field	msdyn_notificationfield	Read	Global
Notification Template	msdyn_notificationtemplate	Read	Global
Notification Field  (Deprecated)	msdyn_consoleapplicationnotificationfield	Read	Global
Notification Template  (Deprecated)	msdyn_consoleapplicationnotificationtemplate	Read	Global
Omnichannel Queue (deprecated)	msdyn_omnichannelqueue	Read	Global
Omnichannel Configuration	msdyn_omnichannelconfiguration	Read	Global
Omnichannel Personalization	msdyn_omnichannelpersonalization	Create, Delete, Read, Update	Basic
Ongoing conversation  (Deprecated)	msdyn_liveconversation	Create	Basic
Organization	organization	Read	Global
		Read, Share	Global
		Append, Append To, Update	Local
		Assign	Deep
Pane tool configuration	msdyn_panetoolconfiguration	Read	Global
Parameter (Deprecated)	msdyn_consoleapplicationtemplateparameter	Read	Global
Persona Security Role Mapping	msdyn_personasecurityrolemapping	Read	Global
Personal quick reply	msdyn_personalmessage	Append, Append To, Create, Delete, Read, Update	Basic
Personal sound setting	msdyn_Personalsoundsetting	Append, Append To, Create, Delete, Read, Update	Basic
PluginAssembly	PluginAssembly	Read	Global
PluginType	PluginType	Read	Global
Presence	msdyn_presence	Read	Global
Productivity pane configuration	msdyn_paneconfiguration	Read	Global
Provisioning State	msdyn_ocprovisioningstate	Read	Global

Table name	Table unique name	Privilege name	Recommended access level
Queue	Queue	Append, Read	Global
Quick reply	msdyn_cannedmessage	Read	Global
Rating Model	RatingModel	Read	Global
Rating Value	RatingValue	Read	Global
Recording	msdyn_ocrecording	Read	Global
Role	Role	Read	Global
Routing configuration	msdyn_routingconfiguration	Read	Global
Routing configuration step	msdyn_routingconfigurationstep	Read	Global
Rule Item	msdyn_ocruleitem	Read	Global
Scenario	msdyn_scenario	Read	Global
SdkMessage	SdkMessage	Read	Global
SdkMessageProcessingStep	SdkMessageProcessingStep	Read	Global
SdkMessageProcessingStepImage	SdkMessageProcessingStepImage	Read	Global
Search Configuration	msdyn_searchconfiguration	Read	Global
Self service	msdyn_visitorjourney	Read	Global
Sentiment Analysis	msdyn_sentimentanalysis	Read	Global
Service Endpoint	ServiceEndpoint	Read	Global
Session event	msdyn_sessionevent	Read	Global
Session Template	msdyn_sessiontemplate	Read	Global
Session Characteristic	msdyn_ocsessioncharacteristic	Read	Global
Session participant	msdyn_sessionparticipant	Read	Global
Session Templates (Deprecated)	msdyn_consoleapplicationsessiontemplate	Read	Global
SharePoint Data	SharePointData	Create, Read, Update	Global
SharePointDocument	SharePointDocument	Read	Global
Skill finder model	msdyn_ocskillidentmlmodel	Read	Global
SMS Number settings	msdyn_ocsmschannelsetting	Read	Global
Solution	Solution	Read	Global
Sound notification setting	msdyn_soundnotificationsetting	Append, Append To, Read	Global
System User	User	Read	Local
Tag	msdyn_octag	Append, Append To, Create, Delete, Read, Update	Global
Template Parameter	msdyn_templateparameter	Read	Global
Template Tag (Deprecated)	msdyn_templatetags	Read	Global
Training data import configuration	msdyn_ocsitdimportconfig	Read	Global
Training record	msdyn_ocsitrainingdata	Read	Global
Transcript	msdyn_transcript	Read	Global
Twitter handle	msdyn_octwitterhandle	Read	Global
UR notification template	msdyn_urnotificationtemplate	Read	Global
UR Notification Template Mapping	msdyn_urnotificationtemplatemapping	Read	Global
User settings	msdyn_usersetting	Append, Append To, Create, Delete, Read, Update	Global
Voice Channel Setting	msdyn_ocvoicechannelsetting	Read	Global
WeChat account	msdyn_ocwechatchannelconfig	Read	Global
WhatsApp number	msdyn_ocwhatsappchannelnumber	Read	Global
Workstream capacity profile	msdyn_liveworkstreamcapacityprofile	Read	Local
Workstream	msdyn_liveworkstream	Append, Append To, Read	Global
		Assign, Share	Basic

See also

Overview of unified routing
Manage users for unified routing
Add custom security roles in Customer Service