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Learn moreShare feedback for Customer Service
You can share feedback about Customer Service, such as the features, UI, and issues, by using the feedback option.
You can share product feedback in Customer Service Hub and Customer Service workspace.
To share feedback
In one of the apps, on the top-right corner of the navigation bar, select the Send Feedback icon. The Feedback dialog displays the following options:
- I like something
- I don't like something
- I have a suggestion
- File a bug
Select one of the options. The app displays the <label> box.
Optionally, you can do the following:
- Use the
- Share the mail ID of your choice; Microsoft Support might use the mail ID to contact you.
- Attach a screenshot.
Select Submit.
Overview of Dynamics 365 Customer Service
Get started with Customer Service workspace
Learn the basics of the Customer Service Hub
Additional resources
Training
Module
Gather customer feedback with Dynamics 365 Customer Voice - Training
Discover ways to gather customer feedback using Dynamics 365 Customer Voice and improve client relationships through data review.
Certification
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.