Service scheduling overview
Unified Interface-based service scheduling has replaced the legacy service scheduling experience.
The following topics contain information about legacy service scheduling features:
Create or change a service
Schedule a service activity
Add facilities and equipment
Create resource groups
Use sites to manage your service locations
Navigate to the Service Calendar
Set up a business closure
To set up a business closure, navigate to the Admin portal, as shown in the following screen.
You can also set up service scheduling in Dynamics 365 Customer Engagement (on-premises) 9.1. More information: New features in Dynamics 365 Customer Engagement (on-premises)
Access service scheduling in Customer Service workspace
Service scheduling is available in the Customer Service workspace app.
- Select the + icon to expand the menu to view a list of forms, views, and activities, and then select either Service Activities or Scheduling to open the feature in a new tab.