Guide to approaching a user experience and Unified Interface transition

Unified Interface uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation.

This business-oriented white paper outlines the planning, governance, and management principles to consider when approaching a user experience change within a model-driven application on the Dynamics platform. This white paper focuses specifically on Dynamics 365 applications such as Dynamics 365 Sales and Dynamics 365 Customer Service, and adopting Unified Interface, but many topics are applicable to any user experience update.

In summary, this guide will help you:

  • Position Unified Interface.
  • Design approach best practice.
  • Governance and guidelines.
  • UX usage recommendations.

Download the white paper

See also

About Unified Interface in Dynamics 365 Customer Engagement (on-premises)