Web application requirements

Article
02/16/2022

This section lists the hardware and software requirements for the Dynamics 365 Customer Engagement (on-premises) and Dynamics 365 web and mobile device client applications.

Customer Engagement (on-premises) web application hardware requirements

The following table lists the minimum and recommended hardware requirements for the Customer Engagement (on-premises) web application.

Component	Minimum	Recommended
Processor	1.9 gigahertz (GHz) x86- or x64-bit dual core processor with SSE2 instruction set	3.3 gigahertz (GHz) or faster 64-bit dual core processor with SSE2 instruction set
Memory	2-GB RAM	4-GB RAM or more
Display	Super VGA with a resolution of 1024 x 768	Super VGA with a resolution of 1024 x 768

Running Customer Engagement (on-premises) on a computer that has less than the recommended requirements may result in inadequate performance. Additionally, satisfactory performance may be experienced running systems that use a different hardware configuration than those published here—for example, a system with a modern quad-core processor, lower clock speed, and more RAM.

Network requirements

Customer Engagement (on-premises) is designed to work best over networks that have the following elements:

Bandwidth greater than 50 KBps (400 kbps)
Latency under 150 ms

Notice that these values are recommendations and don’t guarantee satisfactory performance. The recommended values are based on systems using out-of-the box forms that aren’t customized. If you significantly customize the out-of-box forms, we recommend that you test the form response to understand bandwidth needs. More information: Verify network capacity and throughput for Dynamics 365 for Customer Engagement apps clients

Network requirements when you use Customer Engagement (on-premises) interactive service hub experience

The Customer Engagement (on-premises)interactive service hub experience is designed to work best over networks that have the following elements:

Bandwidth greater than 1Megabit per second (125 KBps/Kilobyte per second)
Latency under 150 ms

Notice that the suggested network requirements include the metadata download needed for first run or newly published customizations. The Customer Engagement (on-premises) interactive service hub typically requires more bandwidth when metadata has to be downloaded. These values are recommendations and don’t guarantee satisfactory performance. The values are based on systems using uncustomized, out-of-the box forms. If you significantly customize the out-of-box forms, we recommend that you test the form response to understand bandwidth needs.

Supported versions of Internet Explorer and Microsoft Edge

The following table describes the Windows and Internet Explorer or Microsoft Edge versions supported for use with the Customer Engagement (on-premises) web application.

Windows version	Internet Explorer 10	Internet Explorer 11³	Microsoft Edge
Windows 10	Not supported¹	Not supported	Supported
Windows 8.1	Not supported¹	Not supported	Not supported
Windows 8	Limited support²	Not supported¹	Not Supported
Windows 7	Limited support²	Not supported	Not supported

¹ This version of Windows doesn’t support the version of Internet Explorer. More information: Internet Explorer 11 – FAQ for IT Pros
² Supported with the classic web application. Not supported with Unified Interface apps.
³ Check requirements for individual apps, such as Customer Service Hub application requirements. Microsoft Internet Explorer 11 support is deprecated. We recommend that you use Microsoft Edge. More information: Deprecation announcement

Important

Although you may be able to use Internet Explorer 8, Internet Explorer 9, or an Internet Explorer and Windows combination that is not supported in the previous table, those web browsers are not recommended and are not supported with this version of Customer Engagement (on-premises).

Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.

Supported non-Internet Explorer web browsers

The Dynamics 365 for Customer Engagement apps web application can run in any of the following web browsers running on the specified operating systems:

Mozilla Firefox (latest publicly-released version) running on Windows 10, Windows 8.1, Windows 8, or Windows 7
Google Chrome
- Google Chrome (latest publicly-released version) running on Windows 10, Windows 8.1, Windows 8, Windows 7, or Google Nexus tablet
- Google Chrome (latest publicly-released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), or 10.10 (Yosemite)
Apple Safari (latest publicly-released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite), or Apple iPad

To find the latest release for these web browsers, visit the software manufacturer’s website.

Important

Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.
Mozilla Firefox ESR (Extended Support Release) versions aren’t supported.

Supported versions of Office

To use Customer Engagement (on-premises) with Microsoft Office integration features, such as Export to Excel and Mail Merge, you must have one of the following Microsoft Office versions on the computer that is running the Customer Engagement (on-premises) web application:

Office 365
Office 2016
Office 2013
Office 2010

For full Office 365 feature integration with Customer Engagement apps and Customer Engagement apps (on-premises), you'll need Office 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Office 365 Enterprise E5. Other Office 365 plans are not supported. For more information on licensing and pricing, see:

Printing reports

The Reporting ServicesMicrosoft ActiveX control is required to print reports. If you try to print a report and the control isn’t installed, you’ll be prompted to install it. The installer package is named RSClientPrint.cab and can found on the SQL Server Reporting Services server at <drive>:\Program files\Microsoft SQL Server\<MSSQL>\Reporting Services\ReportServer\bin.