Supported web browsers and mobile devices

Users can access the model-driven apps with the most recent versions of these popular browsers:

  • Microsoft Edge (recommended: Chromium-based Edge)
  • Chrome
  • Firefox
  • Safari
  • Internet Explorer (not recommended)


For optimal performance and experience, we recommend you use the latest version of a modern browser. Microsoft Internet Explorer 11 support is deprecated. We recommend that you use Microsoft Edge. More information: Deprecation announcement

For more detailed information about supported browsers, see Web application requirements.

For a mobile device, such as an iPad or smartphone, the following apps are available:

For more detailed information about supported phones and tablets, see Dynamics 365 mobile and tablet device support.


  • Users who try to view Customer Engagement (on-premises) on an unsupported browser may be redirected to a mobile experience.
    • For Customer Engagement (on-premises) version 9.0 and later, users are redirected to the Unified Interface experience. For more information see Unified Interface Overview.
    • For versions earlier than Customer Engagement (on-premises) version 9.0, users are redirected to CRM for phones express. This is a basic service that has limited functionality, and isn’t intended to serve as a substitute for the full feature set of Customer Engagement (on-premises) version 9.0 apps. We recommend that users choose a supported browser or a Customer Engagement (on-premises) version 9.0 app specific to the device.
  • If you have added content to forms or dashboards in an iFrame, you might have implemented security restrictions around certain actions in that content, such as external links. Keep in mind that in Firefox, this security restriction code will likely be unsupported.

Known issues when you run Customer Engagement (on-premises) version 9.0 apps with certain web browsers

This section describes the known issues when you run Customer Engagement (on-premises) version 9.0 apps in a web browser.

Limited copy and paste support in Firefox and Chrome

Copy and paste functionality by using the clipboard is not yet fully supported on the Firefox and Chrome web browsers; the Copy a Link button at the top of the page may not function as expected.

You receive an error opening an Excel worksheet when you use Safari

If you export an Office Excel worksheet as a Dynamic Worksheet while using Safari, you may receive an error when trying to open the file. To remedy this, right-click the file, click Get Info, and, under Open With, select Excel.

See Also

Key preparation and configuration tasks Supported web browsers and mobile devices - earlier versions