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Agent Status holds agent’s status or presence details.
The following table lists the messages for the Agent Status (msdyn_agentstatus) table. Messages represent operations that can be performed on the table. They may also be events.
Name Is Event? |
Web API Operation | SDK for .NET |
---|---|---|
Assign Event: True |
PATCH /msdyn_agentstatuses(msdyn_agentstatusid)Update the ownerid property. |
AssignRequest |
Associate Event: True |
Associate records | Associate records |
BulkRetain Event: True |
BulkRetain | Learn to use messages with the SDK for .NET |
Create Event: True |
POST /msdyn_agentstatusesSee Create |
Create records |
CreateMultiple Event: True |
CreateMultiple | CreateMultipleRequest |
Delete Event: True |
DELETE /msdyn_agentstatuses(msdyn_agentstatusid)See Delete |
Delete records |
Disassociate Event: True |
Disassociate records | Disassociate records |
GrantAccess Event: True |
GrantAccess | GrantAccessRequest |
IsValidStateTransition Event: False |
IsValidStateTransition | IsValidStateTransitionRequest |
ModifyAccess Event: True |
ModifyAccess | ModifyAccessRequest |
PurgeRetainedContent Event: True |
PurgeRetainedContent | Learn to use messages with the SDK for .NET |
Restore Event: True |
Restore | Learn to use messages with the SDK for .NET |
Retain Event: True |
Retain | Learn to use messages with the SDK for .NET |
Retrieve Event: True |
GET /msdyn_agentstatuses(msdyn_agentstatusid)See Retrieve |
Retrieve records |
RetrieveMultiple Event: True |
GET /msdyn_agentstatusesSee Query data |
Query data |
RetrievePrincipalAccess Event: True |
RetrievePrincipalAccess | RetrievePrincipalAccessRequest |
RetrieveSharedPrincipalsAndAccess Event: True |
RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccessRequest |
RevokeAccess Event: True |
RevokeAccess | RevokeAccessRequest |
RollbackRetain Event: True |
RollbackRetain | Learn to use messages with the SDK for .NET |
SetState Event: True |
PATCH /msdyn_agentstatuses(msdyn_agentstatusid)Update the statecode and statuscode properties. |
SetStateRequest |
Update Event: True |
PATCH /msdyn_agentstatuses(msdyn_agentstatusid)See Update |
Update records |
UpdateMultiple Event: True |
UpdateMultiple | UpdateMultipleRequest |
Upsert Event: False |
PATCH /msdyn_agentstatuses(msdyn_agentstatusid)See Upsert a table row |
UpsertRequest |
UpsertMultiple Event: False |
UpsertMultiple | UpsertMultipleRequest |
ValidateRetentionConfig Event: True |
ValidateRetentionConfig | Learn to use messages with the SDK for .NET |
The following table lists selected properties for the Agent Status (msdyn_agentstatus) table.
Property | Value |
---|---|
DisplayName | Agent Status |
DisplayCollectionName | agent status |
SchemaName | msdyn_agentstatus |
CollectionSchemaName | msdyn_agentstatuses |
EntitySetName | msdyn_agentstatuses |
LogicalName | msdyn_agentstatus |
LogicalCollectionName | msdyn_agentstatuses |
PrimaryIdAttribute | msdyn_agentstatusid |
PrimaryNameAttribute | msdyn_name |
TableType | Standard |
OwnershipType | UserOwned |
These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
Property | Value |
---|---|
Description | Sequence number of the import that created this record. |
DisplayName | Import Sequence Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | importsequencenumber |
RequiredLevel | None |
Type | Integer |
MaxValue | 2147483647 |
MinValue | -2147483648 |
Property | Value |
---|---|
Description | Lookup to systemuser entity |
DisplayName | Agent Id |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_agentid |
RequiredLevel | None |
Type | Lookup |
Targets | systemuser |
Property | Value |
---|---|
Description | Unique identifier for entity instances |
DisplayName | Agent Status |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | msdyn_agentstatusid |
RequiredLevel | SystemRequired |
Type | Uniqueidentifier |
Property | Value |
---|---|
Description | Agent’s available unit-based capacity. |
DisplayName | Available Units Capacity |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_availableunitscapacity |
RequiredLevel | None |
Type | Integer |
MaxValue | 2147483647 |
MinValue | -2147483648 |
Property | Value |
---|---|
Description | Date time when agent’s unit based capacity was updated |
DisplayName | Capacity Modified On |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_capacitymodifiedon |
RequiredLevel | None |
Type | DateTime |
CanChangeDateTimeBehavior | True |
DateTimeBehavior | UserLocal |
Format | DateOnly |
ImeMode | Auto |
SourceTypeMask | 0 |
Property | Value |
---|---|
Description | Lookup to Presence entity. Current presence status of agent. Includes custom presence as well. |
DisplayName | Current Presence |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_currentpresenceid |
RequiredLevel | None |
Type | Lookup |
Targets | msdyn_presence |
Property | Value |
---|---|
Description | Indicates if agent is logged in |
DisplayName | Is Agent Logged In |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_isagentloggedin |
RequiredLevel | None |
Type | Boolean |
GlobalChoiceName | msdyn_agentstatus_msdyn_isagentloggedin |
DefaultValue | False |
True Label | Yes |
False Label | No |
Property | Value |
---|---|
Description | Indicates if agent is currently blocked by some profile |
DisplayName | Is Blocked By Some Profile |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_isblockedbysomeprofile |
RequiredLevel | None |
Type | Boolean |
GlobalChoiceName | msdyn_agentstatus_msdyn_isblockedbysomeprofile |
DefaultValue | False |
True Label | Yes |
False Label | No |
Property | Value |
---|---|
Description | The name of the custom entity. |
DisplayName | Name |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_name |
RequiredLevel | ApplicationRequired |
Type | String |
Format | Text |
FormatName | Text |
ImeMode | Auto |
IsLocalizable | False |
MaxLength | 100 |
Property | Value |
---|---|
Description | Lookup to SystemUser entity |
DisplayName | Presence Modified By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_presencemodifiedby |
RequiredLevel | None |
Type | String |
Format | Text |
FormatName | Text |
ImeMode | Auto |
IsLocalizable | False |
MaxLength | 100 |
Property | Value |
---|---|
Description | Date time when agent’s presence was updated |
DisplayName | Presence Modified On |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_presencemodifiedon |
RequiredLevel | None |
Type | DateTime |
CanChangeDateTimeBehavior | True |
DateTimeBehavior | UserLocal |
Format | DateOnly |
ImeMode | Auto |
SourceTypeMask | 0 |
Property | Value |
---|---|
Description | Date and time that the record was migrated. |
DisplayName | Record Created On |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | overriddencreatedon |
RequiredLevel | None |
Type | DateTime |
CanChangeDateTimeBehavior | False |
DateTimeBehavior | UserLocal |
Format | DateOnly |
ImeMode | Inactive |
SourceTypeMask | 0 |
Property | Value |
---|---|
Description | Owner Id |
DisplayName | Owner |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | ownerid |
RequiredLevel | SystemRequired |
Type | Owner |
Targets | systemuser, team |
Property | Value |
---|---|
Description | Owner Id Type |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridtype |
RequiredLevel | SystemRequired |
Type | EntityName |
Property | Value |
---|---|
Description | Status of the Agent Status |
DisplayName | Status |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statecode |
RequiredLevel | SystemRequired |
Type | State |
DefaultFormValue | |
GlobalChoiceName | msdyn_agentstatus_statecode |
Value | Details |
---|---|
0 | Label: Active DefaultStatus: 1 InvariantName: Active |
1 | Label: Inactive DefaultStatus: 2 InvariantName: Inactive |
Property | Value |
---|---|
Description | Reason for the status of the Agent Status |
DisplayName | Status Reason |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statuscode |
RequiredLevel | None |
Type | Status |
DefaultFormValue | |
GlobalChoiceName | msdyn_agentstatus_statuscode |
Value | Details |
---|---|
1 | Label: Active State:0 TransitionData: None |
2 | Label: Inactive State:1 TransitionData: None |
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Time Zone Rule Version Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | timezoneruleversionnumber |
RequiredLevel | None |
Type | Integer |
MaxValue | 2147483647 |
MinValue | -1 |
Property | Value |
---|---|
Description | Time zone code that was in use when the record was created. |
DisplayName | UTC Conversion Time Zone Code |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | utcconversiontimezonecode |
RequiredLevel | None |
Type | Integer |
MaxValue | 2147483647 |
MinValue | -1 |
These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.
Property | Value |
---|---|
Description | Unique identifier of the user who created the record. |
DisplayName | Created By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdby |
RequiredLevel | None |
Type | Lookup |
Targets | systemuser |
Property | Value |
---|---|
Description | Date and time when the record was created. |
DisplayName | Created On |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdon |
RequiredLevel | None |
Type | DateTime |
CanChangeDateTimeBehavior | False |
DateTimeBehavior | UserLocal |
Format | DateAndTime |
ImeMode | Inactive |
SourceTypeMask | 0 |
Property | Value |
---|---|
Description | Unique identifier of the delegate user who created the record. |
DisplayName | Created By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdonbehalfby |
RequiredLevel | None |
Type | Lookup |
Targets | systemuser |
Property | Value |
---|---|
Description | Unique identifier of the user who modified the record. |
DisplayName | Modified By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedby |
RequiredLevel | None |
Type | Lookup |
Targets | systemuser |
Property | Value |
---|---|
Description | Date and time when the record was modified. |
DisplayName | Modified On |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedon |
RequiredLevel | None |
Type | DateTime |
CanChangeDateTimeBehavior | False |
DateTimeBehavior | UserLocal |
Format | DateAndTime |
ImeMode | Inactive |
SourceTypeMask | 0 |
Property | Value |
---|---|
Description | Unique identifier of the delegate user who modified the record. |
DisplayName | Modified By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedonbehalfby |
RequiredLevel | None |
Type | Lookup |
Targets | systemuser |
Property | Value |
---|---|
Description | Name of the owner |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridname |
RequiredLevel | SystemRequired |
Type | String |
Format | Text |
FormatName | Text |
ImeMode | Auto |
IsLocalizable | False |
MaxLength | 100 |
Property | Value |
---|---|
Description | Yomi name of the owner |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridyominame |
RequiredLevel | SystemRequired |
Type | String |
Format | Text |
FormatName | Text |
ImeMode | Auto |
IsLocalizable | False |
MaxLength | 100 |
Property | Value |
---|---|
Description | Unique identifier for the business unit that owns the record |
DisplayName | Owning Business Unit |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | owningbusinessunit |
RequiredLevel | None |
Type | Lookup |
Targets | businessunit |
Property | Value |
---|---|
Description | Unique identifier for the team that owns the record. |
DisplayName | Owning Team |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningteam |
RequiredLevel | None |
Type | Lookup |
Targets | team |
Property | Value |
---|---|
Description | Unique identifier for the user that owns the record. |
DisplayName | Owning User |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owninguser |
RequiredLevel | None |
Type | Lookup |
Targets | systemuser |
Property | Value |
---|---|
Description | Version Number |
DisplayName | Version Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | versionnumber |
RequiredLevel | None |
Type | BigInt |
MaxValue | 9223372036854775807 |
MinValue | -9223372036854775808 |
These relationships are many-to-one. Listed by SchemaName.
One-To-Many Relationship: businessunit business_unit_msdyn_agentstatus
Property | Value |
---|---|
ReferencedEntity | businessunit |
ReferencedAttribute | businessunitid |
ReferencingAttribute | owningbusinessunit |
ReferencingEntityNavigationPropertyName | owningbusinessunit |
IsHierarchical | |
CascadeConfiguration | Archive: Restrict Assign: NoCascade Delete: Restrict Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: systemuser lk_msdyn_agentstatus_createdby
Property | Value |
---|---|
ReferencedEntity | systemuser |
ReferencedAttribute | systemuserid |
ReferencingAttribute | createdby |
ReferencingEntityNavigationPropertyName | createdby |
IsHierarchical | |
CascadeConfiguration | Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: systemuser lk_msdyn_agentstatus_createdonbehalfby
Property | Value |
---|---|
ReferencedEntity | systemuser |
ReferencedAttribute | systemuserid |
ReferencingAttribute | createdonbehalfby |
ReferencingEntityNavigationPropertyName | createdonbehalfby |
IsHierarchical | |
CascadeConfiguration | Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: systemuser lk_msdyn_agentstatus_modifiedby
Property | Value |
---|---|
ReferencedEntity | systemuser |
ReferencedAttribute | systemuserid |
ReferencingAttribute | modifiedby |
ReferencingEntityNavigationPropertyName | modifiedby |
IsHierarchical | |
CascadeConfiguration | Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: systemuser lk_msdyn_agentstatus_modifiedonbehalfby
Property | Value |
---|---|
ReferencedEntity | systemuser |
ReferencedAttribute | systemuserid |
ReferencingAttribute | modifiedonbehalfby |
ReferencingEntityNavigationPropertyName | modifiedonbehalfby |
IsHierarchical | |
CascadeConfiguration | Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: msdyn_presence msdyn_presence_msdyn_agentstatus_currentpresenceid
Property | Value |
---|---|
ReferencedEntity | msdyn_presence |
ReferencedAttribute | msdyn_presenceid |
ReferencingAttribute | msdyn_currentpresenceid |
ReferencingEntityNavigationPropertyName | msdyn_currentpresenceid |
IsHierarchical | |
CascadeConfiguration | Archive: NoCascade Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: systemuser msdyn_systemuser_msdyn_agentstatus_agentid
Property | Value |
---|---|
ReferencedEntity | systemuser |
ReferencedAttribute | systemuserid |
ReferencingAttribute | msdyn_agentid |
ReferencingEntityNavigationPropertyName | msdyn_agentid |
IsHierarchical | |
CascadeConfiguration | Archive: RemoveLink Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: owner owner_msdyn_agentstatus
Property | Value |
---|---|
ReferencedEntity | owner |
ReferencedAttribute | ownerid |
ReferencingAttribute | ownerid |
ReferencingEntityNavigationPropertyName | ownerid |
IsHierarchical | |
CascadeConfiguration | Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: team team_msdyn_agentstatus
Property | Value |
---|---|
ReferencedEntity | team |
ReferencedAttribute | teamid |
ReferencingAttribute | owningteam |
ReferencingEntityNavigationPropertyName | owningteam |
IsHierarchical | |
CascadeConfiguration | Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
One-To-Many Relationship: systemuser user_msdyn_agentstatus
Property | Value |
---|---|
ReferencedEntity | systemuser |
ReferencedAttribute | systemuserid |
ReferencingAttribute | owninguser |
ReferencingEntityNavigationPropertyName | owninguser |
IsHierarchical | |
CascadeConfiguration | Archive: NoCascade Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade |
These relationships are one-to-many. Listed by SchemaName.
Many-To-One Relationship: asyncoperation msdyn_agentstatus_AsyncOperations
Property | Value |
---|---|
ReferencingEntity | asyncoperation |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | msdyn_agentstatus_AsyncOperations |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: bulkdeletefailure msdyn_agentstatus_BulkDeleteFailures
Property | Value |
---|---|
ReferencingEntity | bulkdeletefailure |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | msdyn_agentstatus_BulkDeleteFailures |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: duplicaterecord msdyn_agentstatus_DuplicateBaseRecord
Property | Value |
---|---|
ReferencingEntity | duplicaterecord |
ReferencingAttribute | baserecordid |
ReferencedEntityNavigationPropertyName | msdyn_agentstatus_DuplicateBaseRecord |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: duplicaterecord msdyn_agentstatus_DuplicateMatchingRecord
Property | Value |
---|---|
ReferencingEntity | duplicaterecord |
ReferencingAttribute | duplicaterecordid |
ReferencedEntityNavigationPropertyName | msdyn_agentstatus_DuplicateMatchingRecord |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: mailboxtrackingfolder msdyn_agentstatus_MailboxTrackingFolders
Property | Value |
---|---|
ReferencingEntity | mailboxtrackingfolder |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | msdyn_agentstatus_MailboxTrackingFolders |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: principalobjectattributeaccess msdyn_agentstatus_PrincipalObjectAttributeAccesses
Property | Value |
---|---|
ReferencingEntity | principalobjectattributeaccess |
ReferencingAttribute | objectid |
ReferencedEntityNavigationPropertyName | msdyn_agentstatus_PrincipalObjectAttributeAccesses |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: processsession msdyn_agentstatus_ProcessSession
Property | Value |
---|---|
ReferencingEntity | processsession |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | msdyn_agentstatus_ProcessSession |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
Many-To-One Relationship: syncerror msdyn_agentstatus_SyncErrors
Property | Value |
---|---|
ReferencingEntity | syncerror |
ReferencingAttribute | regardingobjectid |
ReferencedEntityNavigationPropertyName | msdyn_agentstatus_SyncErrors |
IsCustomizable | True |
AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplay Group: Details Label: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
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Includes schema information and supported messages for the Queue table/entity with Microsoft Dynamics 365.