Customer eligibility and partner qualifications

Eligibility requirements

Customers who meet the eligibility requirements outlined below can take advantage of FastTrack services, which are based on Success by Design and include Solution Blueprint reviews and Go-live Readiness reviews, as well as benefit from implementation support from Microsoft engineering.

Eligible customers will receive the FastTrack benefit detailed above for the following Dynamics 365 business process applications:

Business process apps Business process apps
Dynamics 365 Customer Service Dynamics 365 Project Operations
Dynamics 365 Field Service Dynamics 365 Commerce
Dynamics 365 Finance Dynamics 365 Sales
Dynamics 365 Human Resources Viva Sales
Dynamics 365 Marketing Dynamics 365 Supply Chain Management

To be eligible, customers must:

  1. Meet a minimum annual spend across their Dynamics 365 licenses in new deployments of eligible Dynamics 365 applications.
  2. Be attached to an implementation partner that is qualified:

Customers who do not meet both the eligibility requirements listed above are invited to take advantage of available self-guided FastTrack resources, which include on-demand Success by Design training, product TechTalks, and a go-live readiness assessment for select Dynamics 365 applications.

* CE CBA or CE deployments are required for CE projects; F&O CBA or F&O deployments are required for F&O projects.

For additional details, please reach out to your partner or Microsoft account team.