Enable generative help and guidance with Copilot

Microsoft Copilot provides in-app help and guidance that uses the power of generative AI to give contextual support to users. Copilot accesses the full range of public documentation to offer precise assistance and streamline navigation through the extensive capabilities of Dynamics 365 finance and operations apps.

This Copilot capability is a conversational experience powered by a Microsoft Copilot Studio bot that's deployed into the Dataverse environment associated with your Microsoft finance and operations apps environment.

This article describes availability and explains how to enable generative help and guidance with Copilot.

After you complete the steps in this article, the Copilot icon appears at the top of all finance and operations apps. Users can then select the Copilot icon to access generative help and guidance.

Enable the feature

In most cases, generative help and guidance with Copilot is available by default if Power Platform Integration is enabled for your environment.

If the feature isn't already available on your system, see Enable Copilot capabilities in finance and operations apps for information about how to enable it.

Troubleshooting

Specific conditions govern and secure the deployment of Copilot Studio components and the way that generative AI features can be used in your organization. These conditions determine whether Copilot can be enabled in your organization.

Here are some typical causes that can prevent Copilot from being deployed and enabled in finance and operations apps:

• In the Power Platform admin center, your tenant admin disabled the ability to publish copilots with generative answers and actions for your tenant. This ability is governed by the Publish Copilots with AI features tenant setting.
• Data movement across geographic locations has been disabled for Copilot Studio generative AI features outside the United States.
• Your admin disabled the use of Copilot for your organization through a support request.

After a governing condition is addressed, you might have to take additional action. Here are some examples:

• Trigger the deployment of the Copilot application in the Dataverse environment. In the Power Platform admin center, on the left navigation, select Resources > Dynamics 365 apps. Select the Copilot for finance and operations apps application, select Install, and then select the Dataverse environment.
• Republish the Copilot Studio chatbot in Copilot Studio. In the Power Apps maker experience, select the Dataverse environment, and then, on the left navigation, select More > Chatbots. Open the Copilot for finance and operations apps chatbot, select Publish on the left navigation, and then select Publish.
• In your finance and operations app, you might have to refresh the browser before you can use Copilot.

Disabling the conversational Copilot sidecar for your organization

If you're running finance and operations apps version 10.0.38 or 10.0.39, you can turn off the conversational Copilot sidecar by going to the Feature management workspace and disabling the feature User experience for Copilot in Finance and Operations.

In other versions of finance and operations apps, you can disable the conversational Copilot sidecar by turning off Bing Search. For more information, see Enable copilots and generative AI features.