Enable copilots and generative AI features

Copilots and generative AI features in Microsoft Power Platform and Microsoft Dynamics 365 help you build apps, flows, and chatbots, analyze your data, summarize information, reply to messages, and generate ideas.

However, these features aren't available in all regions and languages. Depending on where your environment is hosted, you might need to allow data movement across regions to use them. This article explains how to do that.

How data movement across regions works

When you use copilots and generative AI features, your inputs (prompts) and outputs (results) might move outside of your region to the location where the Azure OpenAI Service endpoint that supports these features is hosted. We do not use your data to train, retrain, or improve Azure OpenAI Service foundation models.

The following table describes when and how data can move across regions for copilots and generative AI features.

Region where your Power Platform or Dynamics 365 environment is hosted Region where Azure OpenAI Service is hosted Does data move across regions? How to allow data to move across regions
Australia
India
United Kingdom
United States
Within the respective geographical region of your Power Platform or Dynamics 365 environment No No action required. Data doesn't move across regions in this scenario.
Europe Sweden or Switzerland Yes* No action required. Data doesn't move outside the EU Data Boundary in this scenario.

Admins can clear the Move data across regions checkbox, if they want to.
France
Germany
Norway
Switzerland
Sweden or Switzerland Yes Complete the steps in Enable data movement across regions.
Asia
Canada
Japan
South Africa
South America
South Korea
United Arab Emirates
United States Yes Complete the steps in Enable data movement across regions.

If your Power Platform and Dynamics 365 environments are hosted in the EU Data Boundary, we use an Azure OpenAI endpoint in the same boundary.

Enable data movement across regions

If your environment is hosted in a region that requires data movement across regions to use copilots and generative AI features, you need to consent to the terms of use on the Move data across regions checkbox in the Power Platform admin center.

  1. Sign in to the Power Platform admin center.

  2. In the left side panel, select Environments.

  3. Select your environment.

  4. On the Generative AI features card, select Edit.

    Select **Edit** on the **Generative AI features** card.

  5. Review the terms of use and select the Move data across regions checkbox.

    Select the check mark to consent to the terms of use.

  6. Select Enable.

    After you consent to the terms of use, the status of Move data across regions field on the Generative AI features card shows Allowed. Copilots and generative AI features are enabled in the environment.

    Data movement that occurred while your environment was enabled to move data across regions, can't be reversed by clearing the Move data across regions checkbox.

Copilots and generative AI features that are available when you enable data movement across regions

The following table lists copilots and generative AI features that are available in Power Platform environments when the Move data across regions checkbox is selected.

More copilots and generative AI features will be available in the future.

Product Feature Documentation
Dynamics 365 Customer Service Copilot Manage Copilot features in Customer Service
Microsoft Copilot Studio Generative AI in copilots AI-based copilot authoring overview and Configure data movement for Copilot Studio generative AI features outside the United States
Microsoft Dataverse Excel to table for new makers Upload an Excel file (preview)
Power Apps Build apps through conversation Build apps through conversation
Power Apps Describe a new table Describe the new table
Power Apps Draft with Copilot Draft with Copilot
Power Automate Power Automate designer copilot Get started with Copilot in cloud flows (preview)

Copilot data movement across geographies for Dynamics 365

Copilot and generative AI features of Power Platform and Dynamics 365 are supported differently in different regions.

For information about regions supported by Dynamics 365 copilots and generative AI features, see the following documentation:

Languages availability

To learn about the languages that are supported, see the Copilot International Availability report.